The Honey Baked Ham Company — Restaurant in Colma

Came in to pick up on December 12 for a staff party we were hosting later that evening. Entire experience picking up my order was extremely uncomfortable for me and my friend. The cashiers seemed really annoyed and inconvenienced by our order. I work in the industry and recognize that larger orders can be stressful but they are good for business. As a customer spending $500, I feel human decency is a reasonable expectation. Also we ordered everything online a day before pickup so it's not like we were surprising them. One of the employees was cussing under his breath and the girl was making comments like "Ugh, another one." They sold all of the sides we reserved so we had to spend hours cooking for our staff. Did not apologize for not fulfilling our order and continued to act annoyed. I'm not the type of person to leave reviews but this really left a bad impression on me. Last year, we ordered with the same store and everything went very smoothly and the staff was helpful and nice. Not sure what...

I love this place but I don't understand the inability to keep Ham Salad. One lovely person said she'd make it for me which is awesome! But other times I've come in, or called as I was asked to do and was told that there wasn't any. On Tuesday was told there wouldn't be any until Friday (????). This is a menu item. Why so many days without? Especially since it's made on site. Don't get that one. Left my info for a call when some was made, which I did receive but was dealing with a major problem at work and asked to call back when I had the opportunity. I was given a "you can't take 2 seconds to tell me what you want?" Really???? SMH Food excellent, service depends on who you're working with. Only reason for the lower stars. Service...

I was dreading picking up my turkey and ham 2 days before the holiday, but it was a very pleasant experience. I ordered online - walked in and saw 2 lines. One line was for the pre-order and the other line was for walk in. I was the 2nd person in line and was greeted by a sweet young woman who scanned my order and brought me my 2 turkeys and 1 ham. She was sweet, proficient and professional. Great location with plenty of parking too :) I wish I would have gotten her name so you can recognize this young lady but maybe you can figure it out by my order number 304411609. Thank you for the wonderful customer service from beginning to end. Ordering online was quick and simple and so was pickup. Happy...