Subway — Restaurant in Colorado Springs

I go to this subway at least once a week, because it is close to my place of work. I always go around 11 am. Every time I go there, the manager is walking out as I walk in, leaving one person on the line for the beginning of the lunch rush. Don’t get me wrong, I used to be a manager of a subway, and yes, employees should be able to keep up with a line on their own no matter how busy, however with technology being added to the employees work load makes this more difficult. Not only did this one employee receive 3 online orders she also received about 2-3 orders from driving services, so 6 pickups with multiple sandwiches on each order, there were also 5 people in line (In store) not including myself. This employee was I’m sure overwhelmed, but she managed to work through the line to the best of her ability, while manager sat outside on her phone. I did have to wait longer than is policy for a subway, but I didn’t mind because of how hard this employee worked to make sure she wasn’t only meeting the needs of the online orders, but also the in store customers, making sure everyone left happy. This employee went above and beyond and I was so impressed by her ability to keep calm, and work hard. She most definitely deserves a raise!! I did not get her name but I was in store today (10/21) at 11/11:05 am. She was killing it! Now as a former manager of a subway, I think it is unacceptable to leave an employee on the line alone during lunch hours. The manager should be going above and beyond their employees and setting a good example.. the manager could have been working through online orders while the employee worked through the in store orders, keeping customers moving and also making sure online orders were completed on time. As a former manager, I know that district managers/owners/corporate expects more. Please do better, and help your employees during lunch rushes!! The only instance in which I feel it would be okay to leave employees on the line during a lunch rush is when there are at least 2 employees on the line. Otherwise, I enjoy coming to this subway, the food is always amazing and fresh, and this girl working...

I decided to stop in this evening for one of the new Signature Wraps, and I was very disappointed in the service I received from one of the employees to say the least. I ordered the Chipotle Southwest Steak & Cheese on the tomato basil wrap. Everything seemed to be fine, until the female employee, Alicia, took the steak from the oven and flipped it onto the tortilla. It was filled with about 1/4 cup of juice from the meat, so she asked the male employee who seemed to be in charge of she should change the tortilla because of the amount of liquid there was on . His reply was “no, I don’t know why it’s been coming out like that, next time just try to drain it first.” She asked again, and I followed up with requesting that she did because I didn’t want it to be completely soggy when I got home. The gentleman then said “well It’s a wrap,” to which I replied, “yes but that’s a lot of water.” The young lady asked again if she should change it, and the gentleman said, “on to what? Spinach? We are out of tomato basil.” I just stated that was fine. The young lady apologized and rang me up as he finished my order. He then wrapped it & put it in a bag, and just placed it on the counter & walked away. As I’m sitting outside the window writing this very review he comes from the back with the very tomato basil wraps he stated were all out. I really dislike having poor experiences at places that I love. I frequent subway & this was the first time In a long while that I’ve had an...

Store is clean. I'll give them that... but not much else. I ordered on the app today and even had proof of the order on my phone. Told me I could cancel it and they'd remake the order for me right there, but when i asked how to cancel it they told me i'd have to call accounts receivable or something along those lines to do so. Didn't have a phone number I could call, no option to cancel within the app. Wife went in and purchased a separate meal for me minus the soda and we went home so I could research how to get this taken care of. Phone numbers for customer care are only robits, can't get through to a human, and trying to use the website feedback for apps would lead to a website failure every time I tried to submit it. App shows my food as delivered now too, so I'm out an extra $25 on this with no way to reclaim that money. Im gonna be real with you. I think it's time to let this garbage company die. I was only visiting this store because it's cleaner than any other I'd stepped into in the lest decade or so; but scamming me out of my hard earned cash? unacceptable. Eat somewhere else. Anywhere else. So long as it's not subway. ...at the bear minimum, if you are unwilling to do that, then at least delete that damn app off your phone and dont order online. stand in line...