Agave — Restaurant in Columbia

Final Edit:My girlfriend couldn’t stay away like I’d planned to after my experiences below, so I have eaten there a few more times since. While I can’t account for the rudeness I encountered that one time, they have gotten much better on the phones and with order accuracy, so I guess I’m back to recommending them.

liked them a lot until about a week ago when I very carefully, explicitly, and repeatedly asked them to HOLD two side items from my two person order, confirmed that they understood, and was instead given not only the side items I asked them not to give me, but an extra side order of both. That would be fine, except it turns out they charged me $6 for double rice and double beans, when I'd very clearly asked for half rice and half beans. Called to request a refund, got their machine, left a message, and was never called back. Every time I try to call again, it's busy or just keeps ringing. Now I'm forced to dispute it on my credit card as if it's worth the time and effort, all because apparently nobody there can be bothered to pay attention or treat their customers with respect.

I can't complain about the food quality or taste, but at the very least you need to be wary and check your receipt before you leave the building, if you're doing takeout. It's also probably unfair of them to put a lady who clearly struggles with English on the phones most of the time, as they do.

EDIT: I tried another couple times after writing this, and got a busy signal the first time. Second time I got the manager, and explained everything that happened. She wanted me to come up there to show her the receipt. I asked if I could text it to her instead, because after all the effort and frustration, I didn't necessarily feel that charitable about the idea of doing more legwork. Ultimately I just gave her some info from the receipt, and she processed a refund, but in the end had the unmitigated gall to tell me that next time, I shouldn't wait a week or more to contact them, even after I told her I'd left a detailed message and been ignored, and had called multiple other times without being able to get through to anyone.

I was hoping that they would be apologetic and maybe offer a discount off my next visit so I could feel good about going back and eating there again (which traditionally I've done every couple weeks), but instead they showed no remorse and acted like they were doing me a huge favor by giving my own money back to me after some arm-twisting. I don't think I'll be back, as much as...

let me start off by saying it's Cinco de mayo. usually a very busy day for a Mexican restaurant. the first person who was supposed to be our waiter disappeared after getting our food order, which was also about 20 minutes after we got there. At this point, the restaurant isn't too busy, especially out on the patio where we sat. 45 minutes come go by, and finally, after I said something to someone else. Who wasn't our waiter, we finally got our food. My daughter had asked for ketchup to have with her hot dog, and the waiter said oh I'll be right back with it. That never happened. I had. To go find the ketchup myself. Went to the bar to try to find the waiter and witnessed another Waitress telling my waiter he needed to go check on the patio. instead he decided to. Push her out of the way and stay at the bar helping people at the bar. Ended up getting ketchup myself from another table that didn't need it. The food itself wasn't too bad but nothing overly special probably would have been better. Had? It not been sitting under a hot lamp for as...

I’ve been here many times but lately it has gotten worse and today was the final straw. Ordered a to go meal they said 20 mins. Waited 20 then went inside to pick up and it wasn’t ready which is fine. I could tell as soon as I walked in they were short staff because tables haven’t been cleaned and people were waiting to be sat. 5 mins go by, no one has said anything. Finally after about 7 mins someone says they gave my order away and they are remaking it and it will take 1 mins it’s almost done. So at the 10 min mark someone else stops by and says it will be ready in a moment. 5 mins later I’ve been there for 15 mins and no food. I asked the guy for a refund and he said okay I think it will be ready soon. Even thou I’ve been waiting 35 mins for my food. Didn’t offer to comp the food and refund me or nothing. I use to love going here but I won’t again till they get better service. Eat across the street there is a Mexican place across from it with much better service snd where I’ll be going...