Dunkin' — Restaurant in Columbia

Edited 2/11/23- this location is still terrible. Service isn’t even friendly any more. My husband continues to go here, but I avoid at all costs.

Maybe I don't get the purpose of a pickup order ordering through the mobile app, but I feel like if I place my order 5 minutes before I get there it should be ready upon arrival. On top of it my turkey sausage flatbread, lacked a key ingredient: turkey sausage. I did call to inform them that I was lacking my turkey sausage. Because I already had to wait in line for my pick up to go order that should have already been ready, I was not turning around to have them remake my sandwich. My first experience ordering pick up to go through the mobile app was it bad as the same as this experience. They didn't even see my order on the screen. I will just find a new coffee place for the morning time. The staff here is friendly, but very...

If you use the Dunkin app I would advise you to skip this Dunkin and head on over to Spring Hill. I have been to this location 4 times. Two of them I have been told that our "espresso machine is being cleaned". If I had one comment for Management it would be to think about your customers and try to clean the machines off peak hours. Breakfast time people normally want a coffee. I would also like to ask if they Honor the promo's offered on the app, because the other two times I was told "No Sorry!" "We haven't started this promo yet". I am not sure if this is a communication problem or poor Management, but if the app has a promo and you refuse to serve it, it kinda makes the consumer leave with a bad taste in their mouth. I apologize in advance if this hurts, but the truth...

Went this morning 3/12 about 7:10 am, to get a coffee and sandwich before work. I chose to go inside, because I was going to get a donut as well, but wasn't sure which one. When I walked in, I was told there were only 3 people working, they were too busy to help customers inside the store, and I needed to go thru the drive thru if I wanted service. I walked out and left. I get that you're busy, but I'm not going to go thru a drive thru because it's convenient for you. Going inside the store was convenient for me!! I'm the paying customer. I should be able to get my coffee inside if that's how I choose to give you my business. I will never go there again. The young lady was very rude and refused to assist me inside. This was the...