Jack Brown's Beer & Burger Joint Columbia SC — Restaurant in Columbia

Okay so i need to be honest here - this is probably the worst experience I have ever had at a food service joint

Food is excellent

But staff UNBELIEVABLY unprofessional

There is NO excuse for the way they handled my situation - the staff has clearly not left high school

They lost a loyal customer to save face with college kids

I was embarrassed and quite honestly harassed - they lied to each other about a tab i had open - i owed $10 - and they let me in the door on my 5th visit - went all the way to the restroom bc i was coming in to pay my tab

I could tell something was off bc the employees were acting extremely strange - after 5 minutes the manager told me the i was not allowed in the building - i asked if i could have my cash app card i left to cover my tab when I made the money through Uber

The managers response was uhhhhh idk let me...I'm sorry WHAT?!!! You're telling me I'm never "allowed to come back" (mind you my tab was $10 ) & you're gonna have to "think" about if u can let me have my card back

I NEVER hurt anyone - i didn't do anything wrong - & they embarrassed me Infront of the entire bar over $10

Yeah food good staff - never had a job before apparently

This is not a good place to go unless youre a drunk college kid doing shady chiz

This happened 3 or so weeks ago - and I still think about it bc I'm like - make THAT make sense - it doesn't

No thanks you can have you excellent burgers and beer on tap and 100 beer club - oh don't worry I will NEVER willing step foot near this place again - unless of course I'm delivering food & walk past to the chick - fil - a where they know how to RESPECT customers & not gossip & lie to get someone removed from...

I work right up the street I had called to place an order on my lunch break called three times. No one answered the phone. I walked over there placed my order at 2:55. Remind you I am on my lunch break so it’s a 45 minute lunch break that’s why I was hoping to place the order on the phone and go pick it up instead I had to walk down there place the order & did I did not get my food until 3:33. By this time my client was already checked in which I had to get the waitresses attention to tell her that I was gonna have to go and get my money back because my client was already waiting. She then proceeded to tell me it would be ready shortly. It was coming right up. Continue to wait for about 10 more minutes they got my order ready , unfortunately I wasn’t even able to eat it due to the fact that my client was already waiting and I had already spent the majority of my lunch break over there waiting on my food . They weren’t even that busy they had about 6 people at the bar &4 tables,the music, and there was so loud I had to basically yell at the waitress . My food wasn’t even hot for as long as I had to wait. Was very disappointed this is not the first time this has happened either there. It’s been multiple times you know but everybody has a bad day. I figured I’d try again same thing. Just very unpleasant the workers were unpleasant I spent 18$ with no drink&...

One star is really reaching. Went about a week ago, waitress brought out the wrong food and knew she did it, I know this because when she checked in on us and asked was everything okay and we just kind of looked at each other, she then informed us that she knew what was wrong and would get it corrected. She mixed up our food with the table next to us and we got their food and vice versa. They however came in after us, ordered after us, and she went to their table to correct her mistake after she came to ours but they somehow got their remake food before we did and we're done eating and had left the restaurant before we got ours. I understand mistakes happen, I work in a restaurant as well so that part I get. It's how she catered to her friends before us even though we had come in first and sat down first and ordered a solid 20 minutes before that table arrived, and then got their remake food and finished it and left the whole building before we even got our remake food. Extra don't get it because we got their order and it was the plainest thing, it was the most boring order but hey to each their own. Our food was okay once we finally got it, would have been much better if it wouldn't have taken so long. We were there for an hour and a half and only 10 minutes of that was...