The Italian Village — Restaurant in Columbia

Service: 1 star Pizza: 3 star I called to place an order and am very disappointed with the service I received. The girl who answered was not very polite and was defensive when I called about our takeout order being incorrect. I told the girl that the order was wrong and she told me that I told her wrong. Regardless, that is not how to handle the situation and she didn’t even offer to resolve the problem. When I asked if the charge could be taken off, she put the phone down (should’ve put me on hold—I would be less mad) and I could hear her speaking to the other person saying that I definitely told her wrong (I later verified with my boyfriend who was next to me while ordering that I didn’t tell her wrong, and I never would have ordered what she claimed I did). The next person on the phone offered to give credit towards the next order which was a little disappointing since I wasn’t planning to order again. Eventually the charge was taken off but I am very disappointed. The pizza was ok but my boyfriend liked it. Even if service was five star I would not order again for myself. It was overpriced for what was received in my opinion. Also think it’s a little weird the owner doesn’t respond much to negative reviews, but so far I’ve only seen replies to positive reviews....

I ordered a veggie sub last night called at about 8 was told it would take about an hour well since Subshop was closed and i had my heart set on a veggie sub from somewhere i just said ok and was fine with the wait. I went to pick my sandwhich up got there a little after 9 there was just one customer in the building other than myself. The guys at the counter may have just been busy and ready to end the night but the guy taking my card was not very friendly at all i left a tip said thank you told him to have a good night before handing him his pen back and was met with silence which made me immediately regret leaving a tip. I got home starving ready to eat and my sandwhich was just full of onions and lettuce there was no cheese at all it was pretty much the worst sub i have ever had. Literally seemed like they just chopped up several onions and green peppers up and threw them all on the bread with some lettuce and one tomato very disappointing and a waste of money. Will likely stick to pizza from this location if i ever choose to return. I just feel like the customer service could have been better in person they were nice on the phone but kind of rude when i arrived and the sandwhich was was not worth the money could have just been a bad...

Sloppy and Bad Business😡😡😡 I ordered a spaghetti with Red onions, Cheddar, provolone, pork, sausage, pepperoni, garlic, meatballs, Italian sausage, shrimp, mushroom and extra sauce. Toppings that I did not receive were pepperoni, cheddar, provolone, and I’m questioning if I received the Italian or pork sausage; I see small little pieces of something mixed in the sauce but it’s definitely not what I ordered and I know what it supposed to look like because I ordered it before and it was right!!! I called to complain and after complaining I was told that they’re waiting on me to tell them; what I want them to do!!! I feel like as a customer and a business owner myself; that the right thing to do would have been make it right even if you couldn’t do it at the moment you could have given me a free spaghetti the next time the way it was originally ordered!!! Or reimbursed me for each topping that I didn’t receive considering the fact that each topping is $1 So since the matter was not resolved in a professional manner I had to remake it myself; luckily I had most of the ingredients. I might as well just made it myself; especially since it took two hours to receive it and when it finally arrived; it was not what...