Wendy's — Restaurant in Columbia

I give them a 3 rating, although the food was good; there were problems.....

1. they left the bacon off a baconator burger
2. the drive up window had maybe 5 people in line and it took bout 5 of them in the store to fill orders for drive thru, while us 3 customers inside waited
3. on the inside, it was not busy, they only had 3 customers waiting for orders: but the store was filthy..in terms of what it should look like
4. the counter where you place orders was sticky, with a fly making his home there
5. the drink machine was sticky, hadn't been wiped for some time it seemed
6. there were tables in dining area dirty, hadn't been wiped, but there was one taking his break..he just found a table not dirty & sit there
7. the bathroom hadn't been cleaned, paper all over the floor in women's bathroom
8. the floor behind the counter was dirty, food & paper on floor & they were just walking over it, like it wasn't there
9. they tried to give me cold 🍟 fries. I had to request "hot" fries I think the Mgmnt at this store ...sucks!! & the employees seem to have no idea of what their store should look like.. I could understand things being, not up to par IF they had been in the middle of a rush time..but they weren't nor had they been lately..we were there round 7-8pm...no excuse for how that...

This was the worst service I've ever had at Wendy's. I've gotten bad service at this Wendy's before so it had been a long time since I've been back. I won't be going back again until it's under new management. I love Wendy's ever since I was a kid. but this is not the Wendy's I remember. The service was poor at best. The person that waited on me was one of the managers she never spoke to me. I and other people waited 5 minutes in line before she even took her orders. They were not that busy it was hardly anyone in the drive-thru. There seem to be plenty of staff. Once I did get service the manager never spoke to me never thanked me never offered any sauce for the chicken nuggets we ordered. The meal came quickly the staff that was preparing the food did a good job everything was tasty. Both bathrooms were filthy, and the paper towels were out. The drink machine was missing 18 different flavors. I was going to use the manager's name in this comment but instead I'll just close with this. I'll spend my money...

Yes they do mess up your orders, have one or two rude employees/shift manager, have a dirty bathroom etc. But if you tell Cedric the RGM or Kim RDM then they will promptly handle the issue and make your return experience much better. Like above & beyond much better. So instead of just putting bad comments & never coming back. Call the right people who do actually care about their customers and give Cedric or Kim a chance to give you a 5 star experience like they did for me. I was very happy with the second chance visit I gave them. The employees who participated in my order were all friendly, they apologized for my last visit and so did Cedric. They even offered to help me carry all my food to the car but I was able to maintain with the big bags they gave me to make it easier. They even accommodated me not being able to use ketchup & gave me plenty sweet n sour sauce. Thanks so much Cedric & Kim. I will be coming back again now...