I have been to this location on several Saturday mornings and it has been just fine. I happen to be one of those hidden people who will tip really, really well for great service. However, coming in for an evening has been atrocious every time. Went there this evening with my four year old, specifically to get him fed. Young waitress, long brown hair, white. Took our drink order, delivered drinks, took our food order. It was about a 15min wait. When she brought the food, what she brought was my order (half blt and half salad, with about a piece and a half of bacon, and did not receive the extra side order of bacon I asked for), and my boyfriend's order (half pot roast sandwich and half salad, supposed to be fried chicken but was grilled) and nothing for my baby. I assumed she simply needed to make two trips. Nope. His Mac n cheese was sitting up on the ledge (I could see it from my table) for another full five minutes (a very long time for a hungry child to be asking if his food was done) and when she went to grab it, it fell and broke. Ten minutes later she came and apologized and said it would be a bit longer. I proceeded to feed my son the bacon from my sandwich as there was nothing else on the table that appealed to him. His green beans finally got there about another 5-10min later. While we were waiting, we got to listen to someone loudly informing the employees that she was "doing management things" and no she wasn't going to help them, it wasn't her problem. Finally the girl brings my son his Mac n cheese. I went to test it to make sure it wasn't too hot for him and IT HAD COLD SPOTS. My baby wouldn't touch it. We sat there a few more minutes and finally I got up, walked to the counter and had to ask for my check. We paid almost $30 for almost untouched food. I feel robbed. We left with my son still hungry. I am so livid. Not to mention the people next to us sat down not long after we ordered and by the time we left they were STILL want for someone to take their order. Worst service I have encountered in a long time.
Dear waiters and waitresses of the world,
If there is a child at a table you are serving, FEED THE CHILD FIRST!
I am thoroughly disgusted with the service and will not be returning to this location.
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