Dairy Queen — Restaurant in Columbus

Came by a year ago during the height of the covid pandemic and they were closed to indoor dining, which made perfect sense even though I was disappointed. I totally respect that was appropriate for the time. Made the trip today-well out of my way-because I was craving DQ. It was still closed to indoor dining. My problem was I wasn't driving and so couldn't use the drivethru. I peered into the window and the dining room was a hot mess. It looked like a messy stock room, stuff everywhere. You couldn't have customers in there if you wanted too. Walking to DQ and getting myself a treat was one of the true joys of my childhood, which of course isn't available to kids in this neighborhood now. Thinking it over I realize I don't need the calories, so I'm over it. I can get good ice cream and food in any number of places, but if I were the owner I think I would want to try to get future customers used to spending money in my restaurant, rather than just assuming it will be closed to them. Maybe try a walk-up window? I honestly hope you can...

If I could give Dairy Queen a zero, I would. I was extremely disappointed in the service I received today. 10/14/20. I waited in line for 10 minutes behind a car, and when I pulled up to the speaker, the worker took my order. I pulled around to the window and waited another 10 minutes for the car in front of me, to receive their food. When I pulled up to the window, I waited for another 8 minutes, only for the worker to come to the window and read off an order that was not mine. When I told him what I ordered, he replied, "I don't have that order." I mentioned that he took my order at the speaker. He replied, "I didn't take that order. I'm here by myself." Okay, I can understand that sir. Are you going to take my order? He said, "NO, you're going to have to drive around and get back in line." WOW, really? After I've already been in line for 30 minutes. No thank you. I won't be back, EVER. It's sad because this location is close to my home, but based on this encounter, I won't ever be back, unless a major effort was made to...

The owner "Howard" was very rude and disrespectful when I went in for him to correct my order. He was extremely unprofessional. I told him that I was not satisfied with my order, that it was not the way I expected or ordered it (as I've placed the same order many times), he refused to correct the order, which was all that I wanted and he literally argued with me saying that there was nothing wrong with it. I demanded a refund in which he finally gave in ,but tossed the money at me and walked away yelling and cursing telling me to go to another Dairy Queen. He rapidly escalated a quick customer service issue that could have been easily resolved. The store seemed under staffed and his appearance was hot, sweaty, and disheveled. With D.Q being a franchise, there was no upper management to contact, so I contacted the corporate office and filed a complaint with...