Domino's Pizza — Restaurant in Columbus

They recently last Thursday August 31st. I ordered my pizza from the store on Lexington Avenue. I waited 20 minutes and went to get my pizza I need to find out they said it's not ready it'll be another 10 minutes because they only had a couple people and a lot of orders that is not my problem. So they told me to go around and wait at the front of the store and they will bring it out to me in 10 minutes. I pulled around to the front of store and waited another 20 minutes. Finally went in the store the two subs I had ordered were on the rack waiting to be picked up nobody brought it out to me at all. There was a big girl that was working the window taking the orders and running the cash register that was incredibly rude. I don't even know why somebody that rude is working with the public because it gives your store a very bad reputation. I have been coming to this store many times many many times and have never experienced this before even when I first pulled up the two people that were in there kept looking at me waiting at the drive-thru window nobody come over I sat there for 5 minutes before anybody even come over to tell me mine was not ready. Considering the time that I waited out front they hadn't even started mine. And I come after 20 minutes which is more than enough time to make two subs this place is getting worse and worse every...

Edit nov 2021- unpleasant man no longer works here. 10/10 recommend. Pizza comes out hot and ready for curbside pick up!

Pizza itself for the chain, we love. Especially the BBQ chicken!

Staff at this location, particularly one older gentlemen...awful. He has brought pizza to my car a couple of times for pick up and been nothing but rude. The last time he literally yelled at me for where I parked in the parking lot. Given it was a Friday, the lot was full so I parked as close as I could and followed app instructions. Even honked and waved him down as he came out.

Unfortunately he was completely unsatisfied with my parking spot. Yelled at me about how I was too far away. After going in and asking for the manager, he lied and tried to say a younger staff member was the manager which the kiddo denied. After speaking with the actual manager, he also started yelling in the store about the type of my vehicle (compact car) being more reason I parked in a "bad location."

Manager did absolutely nothing. We get pizza here weekly but will go out of the way for a different dominos. Pic attached of my vehicle and the door of the store. The front parking spot that became open in the pic had pulled out shortly before the...

Didnt receive any food after waiting nearly 2 hours, our order tracker said complete an hour before close with no food and the restaurant said he was still on his way. Another hour and its midnight and the manager is saying she can only give credits and her driver said it was delivered, her tone and words all but calling us liars. No one wants to wait another 2 hours for a second pizza and no one wants credits to the same place that messed up this bad and is rude when they do. She then after saying she can only do credits when were clearly getting annoyed were being called liars, on top of no food and money being held and everywhere else now being closed, she finally shes she can refund us.... i dont understand how or why that wasnt the initial response when im on my second phone call, them messing up their side of the system, losing food, etc....