Forno Kitchen + Bar

I was just recently in there this evening for some apps and drinks. I am not from the area and was so excited to try your restaurant, as an out of towner!

However, I did not have a great experience at all.

The first set of drinks that came out were an old fashioned and the kiwi Moscow mule.

The old fashioned was covered in syrup (the glass) and the drink itself was all syrup, barely Any alcohol and was thrown together and brought to the table within a couple minutes of ordering. The kiwi Moscow mule was soo syrupy I couldn’t even take a sip without chugging water right after.

We told our server that we were sorry and I’m the most genuine and respectful way that we did not love our drinks and requested them to be remade.

Our server was a female named Haneen. (The short north location). She was very sweet and kind (at first) with getting us the drinks remade.

The second round of drinks to come out were honestly worse than the first two so those also got sent back. She said no problem and we ordered a third set of drinks.

Those drinks unfortunately were (better than the first two but also filled with syrup and made very poorly). We took a few sips and we’re just wanting the food to come out so we could cash out and leave.

The apps we ordered were fine and we ate them. But could honestly not finish our drinks.

When I informed our server we needed the check, she brought it over and I said very nicely and respectfully that the drinks were still Not great and we’re still filled to the top, as we couldn’t drink them. Unfortunately at this point we were over the drinks and getting them remade snd ate our food and just wanted to leave and go get a cocktail somewhere else.

I was still nothing but nice to the server and apologetic but asked for the drinks to be removed from our tab, as we didn’t drink these either due to the taste. She was extremely upset and angry and grabbed the check and my card and stormed off.

She returned and threw the check on the table and I said again “I am so sorry that we didn’t like the drinks, we know it’s not your fault ya know and I hope you have a really Good night” all she replied with (in the rudest tone) was “next time let me know before” I’m such a rude tone. And stormed off.

Although, I was super upset that she acted that way-I still tipped her 22% of the bill. I wanted to so badly ask for a manager but she never returned to the table or anything so we just left extremely disappointed, as we are heading back home tonight and that was our experience of Columbus for the night.

I’ve worked in the bar and restaurant industry for over 12 years and even when customers are unhappy with something or whatever the issue might be, I always always treat them with respect and give them great service. I did not appreciate the way her bad attitude ruined our overall experience for the night.

It isn’t okay and sadly I wouldn’t recommend this place to anyone.

If someone could reach out about this issue, that would be great-thank you!