McDonald's — Restaurant in Columbus

This McDonald's has some of the worst customer service I’ve ever experienced.

I went in with my pregnant friend, and when we approached the counter, the girl working there (no name tag) didn’t even acknowledge us. While placing our order, I mentioned that my friend needed to use the restroom. The girl mumbled “one moment” so quietly it was barely audible.

She took forever just to ring up two $5 McDouble combos. At one point, she walked away, came back, and just stood there staring off into space. Another worker (also no name tag) had to come out and show her how to use the register.

Meanwhile, my friend kept asking to use the restroom, but the cashier ignored her. We finally paid and asked again, and the cashier whispered, “Don’t rush my register.”

At that point, I asked to speak with a manager. The girl ignored me and went back to stargazing. I asked for her name multiple times before she finally whispered, “Mya.” I then asked another male coworker for the manager—no response.

Then, out of nowhere, another customer who had just walked in started inserting herself into the situation. I asked if she worked for McDonald's—she said no—so I told her to mind her business. I asked for the manager again, and the male coworker snapped at me, saying, “She’s coming, damn.”

At this point, I was fed up. I loudly said, “I WANT THE MANAGER NOW!” and told the other customer to shut up and stay out of it.

Finally, a short woman who had been training the cashier came out with five other employees, all wearing safety vests but no name tags. The manager just stared at me as I explained what had happened. Meanwhile, the other customer kept running her mouth, and I had to tell her—again—to shut up.

She started complaining about me having my hand at chest level while talking, even though I was three feet away from everyone. She told me to back up, but I reminded her that she was the one stepping into my space.

The manager never said a single word to me and just walked off.

Bottom line: Avoid this place. The employees don’t care, the service is a joke, and judging by the smell in there, I wouldn’t be surprised if they...

Well... I recently moved to the west side, and I've gone to this location a few times now. Every experience wasn't positive.

I went with my friends one day, and sat in the drivethru for about fifteen minutes with no response (in the middle of the day, mind you). They got the order super wrong.

I went after work and got food that was very clearly old. Hockey-puck chicken nuggets. This day they did replace them properly and without attitude (if you consider that positive).

And then there was tonight (about 7:30-ish)... Food was wrong; threw most of it away and took one back as proof of my claim. Wouldn't replace anything but what I brought? When I worked fast food, bringing the food back wasn't a requirement. But that's fine. Manager gave me attitude; her friend or co-manager however was pretty nice. I saw employees out of uniform, hair not policed, hands not gloved. A girl coughed right over food and didn't cover herself. A guy dropped his spatula three times and picked it right up to resume using it. The "broken" shake machine was never set up to operate in the first place. The lights were off to make it look like they were closed. I called the store several times before bringing my food back and they'd answer it (without saying anything), wait for 10 seconds, and hang up. You could hear the background noise.

I get the impression that they're hiring a bunch of kids that don't know their asses from their elbows and that don't care about doing a decent job. I get that their pay/hours probably suck, but they could at least try to have a little pride in what they do. When I worked fast food, I HATED it, but I still made sure I did my job and...

APPEARENTLY.. YOU CAN ONLY STAY 30 MINUTES.. HMMM.. HAD TWO ORDERS.. ONE PLACED AT 11:39 AM.. AND ANOTHER PLACED AT 1:41 PM.. 2 HOURS AND 4 MINUTES APART.. I SPENT.. LET'S SEE.. $4.19 IN THIS ESTABLISHMENT AND AM NOW LITERALLY BEING THROWN OUT OF THE PUBLIC RESTAURANT.. HERE'S WHAT I WAS DOING.. 1. LISTENING TO SONG'S AND HYMN'S AND SPIRITUAL SONG'S.. EVEN SUNG FOR HEATHER.. NOW NO BODY WAS IN THE RESTAURANT.. IT WAS A TAD LOUD.. PLAYING ON A TRIBUTE EMPIRE SMART PHONE DEVICE.. NOW HOW LOUD CAN THAT REALLY BE.. A DEVICE THAT BY THE WAY HAS BEEN REVIEWED AS HAVING POOR SOUND ASPECTS.. 2. WAS WATCHING CHURCH.. YES VIRTUAL CHURCH.. WAS SUPPOSED TO ATTEND ON GEORGESVILLE ROAD AREA.. WHOLE OTHER STORY TOO LONG TO BE WRITTEN HERE.. SO IN MY PATHS OF RIGHTEOUSNESS JOURNEY.. WOUND UP AT THIS ESTABLISHMENT.. SERMON WAS ABOUT WHEN THE DISCIPLES WERE IN THE BOAT ON THE SEA OF GALILEE AND JESUS ASKED.. "WHERE IS YOUR FAITH".. 3. HAD TO USE THE RESTROOM EXTREMELY HURRIEDLY.. 4. NOW WAS ASKED AGAIN IF I WAS OKAY BY MICHAEL.. THEY SEEMED AGITATED THAT I'M HERE.. I'M MINDING MY OWN BUSINESS.. HMMMM... 5. THE PERSONNEL ON DECK ARE..

2 CASHIERS - JASMINE AND STAR..

1 EXPEDITER AND HEALTH ADVISOR - HEATHER..

1 MANAGER (GUESSING) - SHELBY..

1 MAINTENANCE MAN - MICHAEL.. (DID ALL THE TALKING AND ASKED ME TO LOWER VOLUME AND CHECKED ME TWICE)..

MIND YOU I AM IN DRESS SLACKS.. DRESS SHIRT AND TIE.. NOW AM I REALLY A THREAT..

PLUS ASKED IF ANY OFFENDED BY THE CHRISTIAN MUSIC I WAS PLAYING TO AN UNOCCUPIED RESTAURANT..

FOOD WAS GOOD.. AMBIANCE HAS SOME ISSUES..

BETTER GO NOW.. BEFORE THEY CALL THE LAW.. IN AN INNOCENT...