Papa Johns Pizza — Restaurant in Columbus

My delivery driver Joseph is a genuinely kind person and I’m so thankful I encountered him tonight. I was having an awful day and I thought with the contactless delivery they’d just knock and leave the pizza. Boy was I wrong! Joseph knocked five times and patiently waited for me to answer the door. When I didn’t answer he went to his car to call me. I was having such a bad day I didn’t want any human interaction so I was watching him out of my window just hoping he would leave the pizza and go. He never once lost his cool or looked upset waiting for me to answer. However that’s not what happened at all. When I noticed he was clearly trying to call me (he checked the receipt and matched my address to the mailbox and kept trying to call but my phone wasn’t ringing I later found out I input the wrong number) I decided to go to the door and apologize as I realized he clearly wasn’t leaving. Turns out he wanted to make sure he didn’t leave my pizza on the ground because the ants are so bad. I just moved to Georgia two weeks ago and he’s right about the ants! I was so blown away by his kindness and I genuinely felt awful that I kept this man outside waiting for me while I selfishly hoped he would just leave so I didn’t have to interact with him. I am so thankful that I crossed paths with Joseph because he went so far out of the way to make sure my experience with Papa Johns was perfect and he had no idea just how much his kind gesture would impact me. The world needs more pure hearted people like Joseph. Please treat him like gold...he’s an asset to...

I just received my pizza from Papa John's. I was pleased with the delivery time- I ordered on a Friday evening during dinner time and received my pizza in less than an hour. However, I was extremely disappointed with my pizza. I ordered the Mediterranean Veggie and Tropical Luau. The Mediterranean Veggie is supposed to come with banana peppers; I asked for extra but instead I did not get any at all. The Tropical Luau comes with bbq sauce. I asked that tomatoes be added to it. Instead I got tomato sauce instead of bbq sauce, and no tomatoes. I asked more than once if they got the tomatoes and extra banana peppers added to the pizzas and the person on the phone said she got everything...clearly she did not listen. My name was also wrong on the receipt and so was my address. Luckily my phone number was taken down correctly, otherwise I may never have received my pizza. I like the pizza when it's made right, so this Papa John's will get one more chance from me before I take my business...

I called today to place an order and there was a lady name blondie who told me she couldn't take my order and to call back at 2 p.m. to speak with the manager. I thought that was strange. So I called back after 2 p.m. and I spoke to three different managers and they put me on hold once I gave them the address to where I live. Once the manager got back on the phone he told me to not ever call this location back. He said "CALL DOMINOS, PIZZA HUT, WHEREVER ELSE BUT NOT HERE" with a ridiculous attitude. I explained to the man that I am new to the area and that it was my first time calling this place. He then told me "NO IT'S NOT". I am not sure what the last residents have done to this location but whatever it is, it is not right to take it out on other loyal innocent customers. I will be reporting this...