Sonic Drive-In — Restaurant in Columbus

4/13/18 I arrived at Sonics at 10:30. I was at stall 17 and pressed the button to order. Some lady pulls up in stall 18 10 minutes after me and they take her order, and 2 other people after me order. So they finally asked to take my order and immediately cut me off. I moved to stall 4 and waited another 10 minutes. All the while I'm sitting there, other people are pulling up and they're taking orders. So I get on my phone and call in and they answer and I ask what's going on, SO THEY TAKE MY ORDER OVER THE PHONE. As I watched the screen it said my order was coming out, wait another 10 minutes and press the button and they ask what did I order. So I tell her and she said the guy came out and didn't see me, then he said it was a white guy there. The manager then tells me I've called your phone 3 times, but my phone never rung. My whole ordeal took about 50 minutes but the order was free. NEVER AGAIN WILL I...

Okay, I do not bash any restaurant for any reason at all. I understand the need for employers and they are needed. At this point, managers, be mindful of who you hire to work in your establishment. Being rude and having a nasty attitude is not the way to answer any customer. On October 28 about 8:30 pm, we ordered our food, the wait was over 30 minutes, some of our food was cold, food was missing, our order was screwed up, car hop did not and I repeat did not serve with the right attitude and Manager was.……. Just never mind but you get the picture. Sonic please do better!!! This is why I choose Sonics on 45 any day. I can always count on their hospitality to fulfill my day. Please do better, the prices are too high to be rendering these types of services to people daily!! Never again will I be...

I ordered via the app as I assumed that would cut down the wait. I checked in upon arrival, the screen showed in the kitchen as the status. After about five minutes the status disappeared. I assumed it meant they are on the way. Waiting an additional ten minutes my order is delivered. I handed the bags to my children and drove off(my mistake). Unfortunately the only thing that had some heat to it was one hamburger. My Bacon Toaster wasn't even toasted. I had visited this location the day prior and had the same issue with the onscreen order status. They eventually had to look the order up and get it recooked. I assumed this was a misunderstanding but now I see this is just their normal poor...