Wendy's — Restaurant in Columbus

Do yourself a favor and just don't go here. Or flush your money down a toilet, either would be better options than ordering food from this location.

Went to the drive-thru to order and they said that they're not currently taking orders through the drive-thru and you have to come in. Sounds like they didn't want to take my order because most people drive off when they say that... But wanting a quick bite for lunch we continue to go inside. Upon going inside after ordering I waited for about 15 minutes and the front guy is struggling through the three orders that were waiting. He was completely confused about anything going on and double-checking every single sandwich twice to see what sandwiches were what after they were just set on the counter seconds ago. All the time (what I thought were) my ghost pepper nuggets sitting on the counter behind ready to go, and then saw him open my sandwich but then send it back....? After finally finding the sandwich he was looking for for the two kids meals in front of me. He finally got to me and couldn't find the double stack sandwich that was just placed there. Then remade it and grabbed the chicken nuggets that had been sitting on the counter (that were definitely cold by now) and threw it all in a bag. Reminded him then that I got the six piece instead of the four piece. He corrected it then finally got home to enjoy my meal and noticed they put garlic parmesan nuggets in instead of ghost pepper..... Waited forever for cold food that was wrong. HUGE waste of time and money.

To top it all off there was a customer waiting in line behind me just to order that had been waiting for a while and asked to use the restroom and they said it was employees only. Like what??? You don't have a customer bathroom??? Or you just don't want to clean...

A friend 2ent to this stores drive thru for both of us, returned fries were cold.amd nasty and sandwich was made wrong.( As always😡) Took the sandwich back to get it.correctlly made and for new fries, was allowed to get the new sandwich (which was.worse than the first with the wrong toppings patties were old, burnt and dry))but not.new fries!! Called the "Manager" and complained, when's it's $10 for a meal I want my meal correct and warm together at the same time, told her my order and to take me.a.new sandwich and new fries. Well it didn't take long.for the hood rat to show up, can't take the gehto out of the hood) and racial.slurs were flying, threats made, and didnt get to ask for the new food before.beimg hung up on!! Not before she said she'd meet me in the parking lot...so I went up and waited, and waited, and waited!! No hood rat?? Never again will I step foot into a.wendys restaurant...EVER! They never get anything right, service is always horrible, and always trying to short change me. Never again....I will be calling...

I am consistently not receiving my food items items which has at least 5 times in a row been a sugar cookie. They refused to open the inside dining room for at least 25 times that I've personally checked over the past 5 months or more Between the hours of 9 AM and 9 PM. I Have spent decent money there and would have spent a lot more but I don't own a vehicle it is the closest by far place to bhot and ready meals, for younger younger children in my home times when the electric has been out in my particular area or area due to to city reasons has placed us into a predicament.. The few times I have been able to get get a ride thankfully thankfully there's only been 2 times out of the last 2 to 3 months where the line has not been wrapped around the building at 11 AM 11 AM or 2 PM weekdays. There has been at least dozens and dozens of Trips there that I had not and upwards of a $1000 or more just between my family overjust the past few months month that they have...