Arby's — Restaurant in Concord

I went in on my lunchbreak today from the hospital after I ordered online. I thought this would be the easiest option since I could grab and go. I showed up after the "expected time ready" which was no problem if I had to wait a few minutes, I was in no rush. I walked up to the front where the online orders are, and see 1 of my bags there. The woman working behind the counter rudely told me "it isn't ready" which once again, is totally fine, but the bags are closed so how am i to know? While waiting the woman made the comment "these online orders are just going to kill me" as I'm picking up an online order. That makes you feel real good. Once my food was done she grabbed the bags and literally threw them across the front counter. I was in shock. The other customers waiting to order gave me the same shocked look. I'd rather just eat cold gas station food than deal with that again. I'm assuming she was some kind of manager as she was in a green shirt, different from the...

An update this location has failed me. Kellie is rude and does not care about customers at all. I asked for a small potato cakes and per the Minuets board they had a 3 and 4. When I received mine it had 2. I went up to the counter and was ignored for almost 5 Minuets will Kelli put stock away. She finally came up and I said that the venue board showed 3 not 2 she said I a very rude way you asked for small and I told here what I saw on the menue board and she got even ruder. I told her I would take it up with corprate and she totally did not care. No explanation no caring at all. I feel very not wanted here and will go to lions choice from now on. There were two people in my group and we both feel...

After waiting in the drive thru to order and waiting in line to pay Only to get to the window and told by Will the shift manager that they couldn't accept my cash payment of $100 on a $30 order Now it's Friday evening at 6 pm several cars ahead and parking lot with cars present. It seems crazy that change can't be made during dinner rush I ask if a BLT was available, and they agree, but surprise when I get home. NO BLT It's a turkey sandwich I called the restaurant, and Will, who couldn't accept my cash payment, informed me that mistakes happen I've learned a lesson. Arby's may have "All the Meats" but they lack customer services and order accuracy I'll spend my cash...