Churn — Restaurant in Concord

The new ice cream* menu is not good (we will have to come back for the handpies)* . The switch to soft serve sucks, the switch to one size only (according to the employee) also sucks. We were allowed to order one kids cup, then the other two had to be full size. Service left a lot to be desired, employee was sitting curled up on a chair, on their phone, before we came up to order. Employee was borderline rude tonight, and has been rude in the past.

Edited for clarity, and to make it 3 stars after the positive response from the owner.

(reply to owner)

Thank you for your response! If we would have been allowed to order three smaller ice creams, and a cone on the side - our experience would have been much better. Instead, the employee did not allow us to get: a kids ice cream with sprinkles and a cone on the side, a kids ice cream with Biscoff cookies, or a kids ice cream with Oreo cookies. We tried a negotiating with the employee to get the kids ice creams the way we were wanting, instead we ended up with one kids bowl of sprinkles, and two large churns of the cookies. No cones...

Disappointing! This used to be our favorite ice cream spot with homemade flavors. Personal favorite was their chocolate. This review is based off 1 experience we had at the new “Churn”. All prior experiences at “Churn Buddies” were phenomenal, met with good service and quality ice cream. However now they only serve mediocre (at best) soft serve. The gentleman at the counter didn’t know how to properly make a soft serve cone. The portion size was extra small and had no layering. Not to mention when he couldn’t properly cut the swirl off from the machine he used his hand (gloved thank goodness) to flick the ice cream off his finger and onto the cone. Also Cheese burger or ham/cheese pies served at a place supposedly known for ice cream is kind of random….

Again disappointing experience and a sad final visit to a once...

Watch your kids with their spoons. This one broke in my 3 year olds mouth, and she swallowed it. She was probably chewing on it, and I'm not sure if all spoons are created equal, but this was less than an enjoyable experience. Im sure there are stronger ones out there that you could probably justify when you charge $4/scoop. They also didn't have the flavor my daughter wanted because it was thawing out on the counter. I'm sure I'll be back because I love CBC and it's close by, but I just wish I didn't have this to worry about...