Zia Maria Bakery & Cafe — Restaurant in Connellsville

My family and I visit this bakery almost every Saturday and have always had good experiences until recently when we ordered a cake for a birthday. A little backstory, on December 17th I dropped by the bakery to pick up a cake for my husband’s birthday. They had no plain cakes. They only had cakes with Santa or other Christmas decorations (We’re Jewish so these were not appropriate) I was not able to purchase a cake.

On December 30th, 2020 I called the bakery and put in an order for a cake to avoid leaving empty handed. I was very specific about my order. I ordered a small 8 inch diameter cake, chocolate and red velvet with buttercream frosting. The only decoration I specifically asked for was for the cake to say ’Happy Birthday J” (son’s name). The employee asked how many the cake would be serving and I replied “only 4”. I was told someone would call me back later that day to give me a price and confirm my order. I never received a call. I called back on the 31st and was told they couldn’t locate my order at all. After a long time waiting on the phone she was able to supposedly locate my order/cake. She still couldn’t quote me a price. At this point I was beginning to worry that my cake wouldn’t be ready as they couldn’t locate my order by name so on January 1st, even though I knew they were closed I left a message detailing who I was and that I definitely still wanted my chocolate and red velvet cake come January 2nd. I call the morning of January 2nd and I was assured that my cake was ready. Imagine my surprise when I showed up at 2pm and was met with a giant tiered cake that looks more like a wedding cake than anything else. I was charged $40. It didn’t have happy birthday written on the cake (it was on the box). I didn’t complain I just considered it a happy accident that I had received a giant cake. After we sang happy birthday we cut the cake only to realize it wasn’t even the right flavors. I watched the smile melt off my autistic child’s face and immediately he became sad. All he asked for for his birthday was a chocolate and red velvet cake with his name on it. THEY RUINED MY CHILD’S BIRTHDAY!

I was so upset. I immediately wanted to write a bad review but my husband asked that we give the bakery a chance to apologize and explain. He called on January the 4th and spoke with the kitchen manager Savanna who told him that it was impossible for me to have gotten the wrong cake because I picked it out of the display case myself. I MADE A SPECIAL ORDER. I never stepped a foot inside until I was picking up my order. My husband was told the bakery manager would return his call shortly. She never did. He called again on the 6th and was told the same thing. On the 8th he relented and told me to write a review. We never received a...

An awful experience. As we were cutting the cake we ordered on March 5 for my father's birthday, the cake had hair in the icing. It had definitely changed my family's mind of ordering a second time from this bakery. I had sent a message to their facebook page with my experience and all i could get back was a message that said sorry for this and that it was unacceptable, agreeing with me. Take your cake orders somewhere else people...this was horrible.. Nothing worse than noticing hair in any kind of food and for.it to be in icing just makes it far worse..i will take my ordering back to shop n save or walmart because ive had bad experiences before but never with...

I have placed oreder 4 different times, go pick it up, and they don't have, called to ask ? And employees know nothing, take my message and know one calls me back. I'm not pleased at all. If u have website to take orders, and don't have the order you want, at least call the customer, husband goes all the way down and then they tell him. Its false advertisement.

Update, I just spoke to manager, his name was Eric, and he was very nice and understanding. And he took my order for Thursday, so hopefully I get this order. But...