Red Lobster — Restaurant in Conroe

We showed up early for our reservation and were seated quickly. The restaurant was fairly empty; however, it was clean, and the staff seemed friendly. Our waiter Kyle was fairly slow with our service despite our table being his only table in his section. From drinks to our food and even our check, we continued to have issues and delays over the 2 and a half hours we spent at the restaurant. I could understand a wait if they were busy. But when we were his only table 10-15 minutes for waters is a bit excessive. Our appetizers were slow, and our cheddar Bay biscuits took roughly 30 minutes to come out; however, they were good with no real complaints. The bulk of our food issues occurred with the dinner course that showed up almost an hour after our appetizers. The food came out cold, missing several items, and the proverbial cherry on top: one dish had hair in the food. The cold food was verified by our waiter running his hands through each of the crab legs individually to confirm their temperature at the table before taking it back. Thus started our attempts to flag down our flighty waiter and have the dishes corrected/replaced. To his credit, Kyle tried his best to stay upbeat about the situation. After having the manager, Ashley Rodgers, step in to have things corrected. We finally received most of our corrected food right about the 2 hour mark. The check took another 15 or so minutes, which we didn't mind as the last of our food had not come out yet. After getting our last dish to go and paying our bill, we left. Ashley really did her best to make it better, but I don't believe we will be coming to this location for some time.

TLDR: 4 people+4 dinners= 2.5 hours of slow service and...

I don’t usually leave reviews like this, but I had such a negative experience during my recent visit to the Conroe Red Lobster that I feel obligated to say something — especially regarding a server named Elizabeth Santos.

From the moment she came to the table, her attitude was cold, dismissive, and honestly just rude. She made us feel like we were a burden just for being there. I’ve had my fair share of bad service, but this was on a whole different level. Elizabeth acted like she had somewhere better to be the entire time, barely looked us in the eye, and was incredibly short when we asked basic questions about the menu. There was no warmth, no customer service skills — just straight-up attitude.

The worst part? When we politely mentioned an issue with our order, she rolled her eyes and walked off mid-sentence. It was shocking and made everyone at the table uncomfortable. I’ve never had a server behave that way. It felt like she wanted to pick a fight instead of help.

I’m not one to judge someone’s appearance, but presentation does matter in hospitality — and she looked visibly disheveled and unprofessional, like she had just rolled out of bed and didn’t want to be there. It made the whole experience feel even more chaotic.

I left feeling disrespected, disappointed, and honestly kind of shocked. Red Lobster is supposed to be a place where people come to enjoy a nice meal, not get treated like an inconvenience.

Management — please pay attention. If you care about your guests and your restaurant’s reputation, something needs to be done about this. I will not be returning to this location until there’s some...

If I could give zero stars, I would. The most recent experience was really stopping by on a whim to enjoy a night out. We arrive and are seated promptly. Order two drinks, one of which tasted like straight margarita mix, the other was fine. Proceeded to order food - one rainbow trout the other admiral's feast. Food took a bit but salads arrived fine. Food arrived, rainbow trout tasted good, but all of the crab was dead cold. Manager stops by to ask how things are and I say all of the crab is dead cold, like it was in the fridge. I even have her touch all of the crab and she agrees and is upset. Then apologizes and says she'll take care of it. While that food is taken tons of hair is found while eating the trout. Waitress comes back.... plate looks like the same food that was taken away. I proceed to ask if it was and she says yes the manager told them to cook it again. I ask why would they do that... if its cooked once it sits there steaming and sits long enough to get cold, now you cook it again till it turns to rubber and reserve it? Especially after your manager was holding all of the food in her hands..... Then the hair having to be fished out of your mouth from the trout was brought up. I then said I dont want any of it and the manager comes and says we will only have to pay for our drinks. I said thats fine, but why would you even suggest that not charging me for food I didnt eat because of its preparation is a favor? Or having to fish hair out of your mouth? How do I get the time I wasted back?

Morale of the story is I guess if you eat here stick to the biscuits and salad and you'll be...