McDonald's — Restaurant in Contiguous United States

Being a former McDonald's senior manager, my expectations upon entering any McDonald's is far higher than any average customer. With that being said, there are at times circumstances that potentially affect a customer's visit and should be considered at the time of evaluation. This morning, we walked into the Flatwoods McDonald's at 6:00 am. Our order was simple. One Coffee, a LG tea half cut, a med soda and a hot cakes with sausage. The store and drive thru we're empty when we entered. The cashier was attentive, but glancing over to the shift/opening manager, I was disturbed to see her texting on her phone on the front line. To add insult to injury, the drive thru cashier was eating and drinking along side of the vertical cabinets. Ok, just over look it..I tried. But the cashier informed me that they didn't have unsweet tra in the lobby..that I needed to fill my cup with as much sweet as I'd like and they'd top it off with unsweet. So, approaching the beverage island, there is sweet tea, the liner is reflecting two contradicting experation dates and times and there was no lid on top of the tea urn. Hmmmm...so I proceed to the front counter, and the manager states they have unsweet tea they're just not able to get access to it bcuz the truck order just arrived. Ok, this IS the problem I have with all of it. The store was not busy. Perhaps if the manager was more concerned with enduring ALL of her products were in place PRIOR to opening as she was with being on her phone the store would run more efficiently. Excuses...the last thing anybody wants to hear is an excuse, especially when the tea Brewer is within eyes view and I could clearly see another tea urn in position. With regards to no lid on the tea urn in the lobby..that has potential to be a hit or violation should the health department wander in for a random visit. Also, brooms and dustpans do not linger in the lobby. C'mon people, what ever happened to taking pride in your job? Put the damn phones away and focus on your customers, the cleanliness of your store and excellent QSCV! Get it...

My family and I came to the days inn for a weekend trip and Saturday night we went to McDonald's in Sutton. I went into the drive-through and waited for over five minutes and no one greeted us or took our order. We drove out of the drive-through and granted we were the only person in line . We saw a vehicle at the drive-through with employees hanging out the drive-through window talking to the driver. Definitely not a customer. We walked in and stood at the counter for over five minutes before someone came to take our order and it was somebody cleaning up. our order was taken and the person went back to cleaning up and for 10 minutes we stood there while nobody did anything but talk to the same person at the drive-through, this time they were four employees talking. A different employee finally realized that we were waiting for food and got our order together. It was truly a terrible experience. when we got back to the hotel, we found that we were shorted nuggets, we order 40 and were three short and the fries were stale and cold. Very very unhappy with this experience and when there was Arby's and Wendy's right there, I felt we made a...

Stopped here twice this week on my daily trips to Pittsburgh for work. First time was ok for McD, usual wait and better than average QPC. The next day I stopped around 8pm, and went inside. After waiting at the counter for 10 mins for a cashier to show up while the employees just kept staring at me, another 4 people got in line behind me. Someone working the front area drive through section finally yelled to the back of the kitchen, "hey you got a bunch of people up here at the counter if you aint busy!" Then the person in the back yelled back, "I AM busy! I got people here too!" Now 20 mins have passed and I am way off schedule for my work trip, while STILL waiting at the counter! The group of people behind me got fed up and went to the self serve screens, so I went to one too even though I don't like using those. I placed my order and paid in less than a minute and went back to the counter to wait for my food. ANOTHER 15 MINS TO GET MY FOOD!!!!! REALLY???? Almost 45 mins in total just for a QPC and some nuggets! Don't waste your time stopping here. There's other locations at...