Starbucks — Restaurant in Spring Hill

I have had many great experiences at this location... until I met Joce. I had the unfortunate experience of needing a replacement for my Grande Mocha. Apparently she made the drink at 930AM. I came back after work at 230pm to ASK for a remake. Paying for the drink isn't the issue, although I do expect a drink that I will actually drink when I pay six dollars for a medium coffee. The espresso shot I suppose may have been burnt and that's why it was bitter. I usually just add Splenda myself when that happens, but this time the Splenda made the drink not so good - too much Splenda. Jess asked me to pull up to window. At that time she began her statement with, "I don't know what to tell you, but every time we make your drink you ask for a refill." I asked her if she's sure she has the right customer and she said, "You have a very specific order, so I know it's you." I told her I was shocked, as I have spent over $100 at her store in the last 8 days (including my children's items twice), and I have not asked for a remake in 8 days. She continued berating me that EVERY TIME I order a coffee I ask for a remake. I again protested that isn't possible with me visiting the store each morning. She then says, "How about this: you tell me which barista you want to make your drink and I'll have that person make it." Idk if the father's day holiday had her in a horrible mood or what, but her attack was insane. I couldn't figure out why she was so upset and why she took my coffee order so personally.

I would recommend this location, as long as you never ask for your drink to be corrected. That's a no-no if Jess is working. She won't even let you buy another drink, peer-ree-id.

Since when did coffee sales...

I’m writing about my disappointment with the service I received on June 17 around 1:15 PM at your drive-thru. I was served by a young woman who not only prepared my coffee incorrectly but also responded with an unprofessional attitude when I brought it to her attention.

I’ve been a regular Starbucks customer for years and know how my usual drink should taste and look. As I watched her prepare my coffee, I saw her pour in the milk very quickly without measuring. When I received the drink, it was extremely light in color — clearly more milk than it should have had. It was immediately obvious to me that it wasn’t made properly.

When I told her the coffee didn’t look right, she looked at me and simply said, “What?” — as if confused or dismissive. Instead of offering to fix it, she proceeded to give me a lesson on how Starbucks makes coffee. This response felt rude and condescending, especially since I wasn’t being difficult — just asking for the quality I expect and normally receive. Ultimately, she charged me for an extra shot rather than remaking the drink, which I paid for, though I didn’t feel that was right.

If I’m paying $6 for a coffee every day, I expect it to be made properly and for my concerns to be taken seriously — not dismissed with attitude. I hope this feedback will be taken into account and used as a reminder to uphold the level of customer service Starbucks...

Went here on vacation 3 times, first two times were amazing! Met the sweetest people and had no issues. On Christmas Day however, it all was ruined for me. I’m a barista at a Starbucks in Idaho and have been for over a year and a half, so I’m no stranger to working on Christmas Day or around the holidays. They were first, SEVERELY understaffed. They only had 5 people working when realistically it should be 7-8. Second, the barista on bar didn’t acknowledge or speak to her customers at all. Starbucks is about the customer experience and creating the third place, and she did not do that. Third, NO ONE was on food/ovens. No one was putting in food as it was ordered, even though that is the POS persons job. The DTO person put in food ever so often. I waited 20 minutes for two spinach feta wraps. I had to ask the man who I perceived to be the shift lead where they were. He ignored me and put them in, and walked away. I noticed as well that their drive through times were 5-6 minutes PER CAR. At my store, our standard is 40-50 SECONDS. I waited a little more and the shift handed the wraps to me. I said “thank you so much” because I know how chaotic it can be, and their drive through was around the block and the line was out the door. He ignored me and went back to work. I’m deeply saddened at the terrible management that this store has, and I hope that some serious...