Larry's Pizza Conway — Restaurant in Conway

UPDATE 4/6/21: I didn't check again for several hours after the last update and it's now 2 AM on Tuesday and I see the original charge is gone and the new charge is there. I'll give them the benefit of a doubt and bump it back up to 4/5, which is where I said it would be if the charge was corrected by Monday like they said it would be.

UPDATE 4/5/21: It's Monday now and the original wrong charge is still pending and no sight of new charge. Should have been resolved already (should have never happened, really). Down to 2/5 out of 3/5. For this amount of trouble they should just waive the charges and let me have the soft drink free. I'll wait until the issue is resolved or pending charge becomes "final" to give them a call and give them once last chance. If they do not resolve the issue in a timely manner they'll be getting a full chargeback.

Went by to relax while my car is being washed and waxed. Went to the front desk to let them know my intention and before I said a word they asked me if I want a fountain drink or water and I chose fountain drink. They then charged me and I saw a $12.38 total, wondering why so much for a drink. I asked if this is for entry or just the drink and they said they thought I wanted the buffet. Not sure why they thought this as I didn't get a chance to say anything and was just asked if I want a drink lol.

Anyways, that was cleared up and they voided the order then charged me for only the drink.

Now it 's over 7 hours later and in my bank account I see a $12.38 charge and no charge for a couple of dollars. It's still pending. I called to clear things up.

They told me they send their charges at the end of the day and that's where the correction will be reflected and that I should see a resolution by Monday.

I'm going with 3/5 until the charges are fixed then it will be 4/5. Not 5/5 because I was immediately asked about a drink and automatically charged for something else that I never agreed to. The people are nice and all but it's not really an "honest mistake" to charge someone for a buffet order when all you did was ask if they want a fountain drink and they said they do. It's not dishonest either.....

Excellent place to eat, highly recommend! We went for the buffet and it was affordable and delicious for the whole family. We also enjoyed fun family entertainment afterwards playing the arcade games! The points went really far on the games, you got to play a lot for not much money! We have two little girls that enjoyed the whole overall experience! My youngest, who is 4, enjoyed playing the games so much that she forgot her favorite stuffed bunny there by accident. We were just passing through when we ate here as we were on our way home from vacation and we didn’t realize it til we were hours away. When we called to make sure that was where the bunny was the General Manager was SO kind to voluntarily mail the bunny to us free of charge, just out of the kindness of her heart. This meant the world to my daughter when she got it back in the mail as she had been missing it so bad! She’s had this bunny since she was a baby and it goes everywhere with her. So we are beyond grateful for the kindness of the GM of this restaurant! We will definitely be back next time we’re passing through! It’s nice to know there really is still good people in this...

If I could’ve given it zero stars, I would’ve. I wouldn’t recommend this place to my worst enemy. I paid $65 for myself and my 5 kids to eat at this “all you can eat” buffet on a Friday night. We had to order my son’s speciality pizza not once, but twice. A simple cheese alfredo pizza shouldn’t take 40 minutes. Not to mention, then attempt to give my son 2 slices of said pizza when it finally came out. Instead of pushing out food so that I could finish my meal, they chose to clean up and start closing only 20 mins after we started eating. No desserts at all an hour before close? I understand closing time and pre closing, as a restaurant manager myself, however, the guest comes first. Period. If you notice every time you put out a pizza or dessert, that guests are swarming all over it, then they must still be hungry and not finished eating. I go to speak to a manager and am only met with an apology. And no ma’am, I’m sorry, because if I see an area of my restaurant struggling (the kitchen), I’m about to go glove up and help them out, not stand up front trying to direct employees on closing duties. What kinda...