If I could give a no star, I would. I'm not from here and the service or lack of it is deplorable! For a small town, I guess he ("Jay") thinks that no one would care if his attitude is garbage; there's a lot of new houses being built and new people moving here and I'm 1 of those people. I do not / will not accept rudeness from anyone! And no, I'm not saying they should bow down and kiss my feet; I was cordial in the beginning I showed them common courtesy and he gets ignorant. If I'm cordial, you give me that back. I don't take too disrepect and I actually cussed out the boy, he was rude and tried to hurry me up, another customer came in for an online that wasn't even started. Jay (what he said his name was) was clearly having a bad day. He even said I could complain to the franchise owner and he said nothing would be done. There's a problem if employees can do what they want without penalty. Yes, yes, I did write a complaint, small town or not, people will not go there if they aren't treated work respect. Bad reviews are bad for business, franchise owner, you need to clean up shop (lastly and figuratively) otherwise that business is not going be what you want it to be. I don't go there often, after this, I will never go to this location again.
If you're new to Coolidge, don't bother going here unless you want to be talked to like you're an idiot.
PS, complain to subway, otherwise customer service will never be what it should be.
Go to www.subway.com... scroll to the bottom/ customer service/restaurant experience.
Have your receipt for the transaction number. The store...
Read moreIf you're looking for a place where customer service goes to die, look no further than the Subway in Coolidge, AZ. I thought I was walking into a sandwich shop, but apparently, I stumbled into a clandestine workshop dedicated to crushing dreams. My wife, bless her heart, just wanted a few more olives on her footlong tuna sandwich. Seems like a reasonable request, right? Wrong.
The response from the staff was as cold and disheartening as a cucumber that's been left out in the desert sun. They acted like we had asked them to donate a kidney. I half expected them to start a Kickstarter campaign for their precious olives. “Sorry, we can’t give you more olives,” they said, as if handing out extra olives would somehow undermine the very fabric of their existence.
The olive shortage wasn’t the only thing that made this visit unforgettable. I can’t decide if the staff was more committed to maintaining their olive scarcity or if they were practicing for an audition in the next season of “The Walking Dead” with their zombie-like customer service. Either way, the experience left us feeling more hollow than a sandwich with too few olives.
If you want to test your patience and experience a level of service that will make you question humanity, swing by this Subway. Just be prepared to leave empty-handed, not just in olives, but in satisfaction and basic...
Read moreI am absolutely disgusted by this place!!! I was deathly ill all day and just wanted get myself, daughter, and my dad a meal out. HUGE MISTAKE! I could barely stand and we finished up our order and we were paying when I produced my coupon and was told it was expired. I said I had coupons at home that just came in the mail if they could just honor it. NOPE She tossed our sandwiches onto the back table and indicated I drive all the way home to get them. Furious and exhausted I left and came back for her to tell me that the new ones in the mail were expired as well. So instead of a $20 meal I ended up paying over $30. This is in no way Customer Service! I WILL NOT BE COMING BACK! I have never been treated this way by any establishment ever. So customers....avoid this place and save your money! All the vegetables as we walked through picking our stuff were still frozen as...
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