Dunn Brothers Coffee — Restaurant in Coralville

7/26/2019 UPDATE We unfortunately stoped here this morning and somehow got a charge on our receipt for "Other" for $2. I called and spoke to the manager (Jordan) who was not interested in helping with a $2 overcharge. She said that she was too busy.

Previous Review: This was my third visit to Dunn Brothers in North Liberty. It was my first time utilizing their drive-thru service. I was lucky enough to the ordering apparatus while there was no one in line in front of me because the line started behind me grew quite long. Unfortunately, that was the high point of my experience.

The nice lady asked me, through the speaker, if she could help me. I asked for a bacon, egg and cheese biscuit. The then asked what kind of cheese I wanted, and she rambled off 3 types of cheese, none of which I wanted, so I settled for cheddar. She then asked if I wanted a "protein" which I found weird for a few reasons: I already said bacon when I said "bacon, egg and cheese biscuit" and, isn't egg a protein, oh and who calls it protein anyway? Calling it protein seems so ... clinical?

Anyway, I told her once again BACON. I pulled around to the window. I had my payment card out and ready, my window down. I've been through quite a few drive-thru windows in my life and typically they take the payment right away and let you know if there will be a wait. And in Iowa, in the Winter, like it was this morning around 20 degrees, I had my window down and I waited, and I waited, and I waited. I waited quite a long time before anyone took my payment. And it's not like they were busy. I could see there was no customers at the front counter.

After they took my payment, they returned my card on a clipboard with a pen attached to a string. I was surprised that I needed to sign for something under $10 but then I figured it out. There was a spot on the slip of paper for gratuity. I don't know about you, but I always cringe at leaving a tip before I know how the service and food was going to turn out. I also did not expect to be asked for a tip. It's a drive-thru window! McDonald's doesn't ask for one and I'm sure that their workers make less than the ones here. They could go middle of the road and do like Starbucks does and put a "tips" container outside their window, but to make folks sign a slip for a purchase under $10 just in the hopes that they get a tip is unwarranted. And to leave a tip for 15% of such a small purchase is crazy. I didn't even calculate it so I left $2. I'm sure that was a lot more than I should have left. Plus asking for a tip like this is a definite turn-off for future consideration for my business.

I returned the clipboard and nothing ... nothing was said. Not a thank you. What I was really after was how long this wait was going to be for my food. But I got nothing. I left a $2 tip, had no food and had no idea when it was going to arrive. And the line behind me kept growing. Like I said earlier, I was so lucky to get in line first, before all of these other people ... or was I? If I had arrived and there was a long line, then I might have saved myself by going elsewhere. But in hindsight, I digress.

I eventually got my little back and I headed on my way. Suddenly I started to get excited! I started thinking that because they asked for a tip that maybe this wasn't "fast food" and that I was in for a real treat when I get to savor and devour my bacon, egg and cheese biscuit. Sure, it was cheddar cheese on it, but I wasn't going to let that fact stop me from believing that I didn't waste my time by sitting in that drive-thru waiting 15-20 minutes for a biscuit that was sure to be a mouth-watering treat.

It took me less than 10 minutes to arrive at my destination and I gently laid the little brown back on my table, poured me a nice glass of orange juice and sat down to my treat. My expensive breakfast biscuit that I waited for. I open the bag and pull out the foil wrapped biscuit to discover that they had written, in black marker, on top of it...

I came to know about this coffee shop through my Church (LifeChurch). My experience has been pretty hit and miss. I actually prefer this location to the one in my hometown of Cedar Rapids. The first time I had the Toffee Truffle Iced latte I really enjoyed it. I asked the barista to put half of whatever syrups they use and it came out pretty well. My most recent experience wasn't a pleasant one. It was super-duper sweet. I asked the barista if she only put half the amount of syrup and she said she had. It didn't taste the same as the first time flavor-wise as she had to substitute the toffee syrup with something else. I barely managed a few sips and took the rest with me home to dilute. I've attached pictures of both experiences. The one where I'm holding the cup was the really...

Just tried this place out due to hearing lots of great things from my friends. They were super nice and friendly when I first came in. I ordered a latte and waited for it to be done. When I thought it was done, an employee asked me if I was in a hurry. I thought that was strange but I said no, I was in no hurry. He said, "Great! Your drink is not filled all the way to the top so I am going to make a shot to make sure your drink is full. I just didn't want to make you late if you are in a hurry". I thought, wow! If I went to Starbucks or something, they would not take that extra time to fully complete my order. Great service and my drink was delicious! Honestly recommend trying out this...