Came in to get a coffee, my usual is a venti pour over Italian roast, i was given excuses like its against our policy to open a bag off the shelf, we are owned by Hy-Vee, let me text my manager while telling me to move aside and wait for a response from their manager since it was the managers day off and that she needed proof that i was served Italian roast at pretty much every other Starbucks i go to in the entire country. I mean paying nearly 4$ for a coffee at Starbucks compared to the 2$ at a truck stop is because i want to be served what i want not whats readily available or convenient for the staff to serve. Well in the end she did go grab the bag bring it to the make line and make me a very distasteful watered down Italian roast. Seemed very agitated and disgruntled after arguing with me for over 10 minutes if i would be...
Read moreMy husband and I went to Hy-Vee to get groceries after work. Usually I go and get Starbucks after unless they're busy. I didn't see anyone in line so I go over and the two baristas had their backs to me doing whatever they were doing. So I waited patiently because I could see they were doing stuff. It was 3:55pm
Finally the one looks up ROLLS HER EYES at me and sighed and looked at her watch. I'm assuming based on that they close at 4 but I didn't see that anywhere. And according to the website they close at 8.
Anyway she grabs some gloves and rolls her eyes again. I said you know what nevermind. She goes what? I said well rolling your eyes doesn't really make me want anything so nevermind and you have a nice day. And turned and...
Read moreThere are some great young staff members at this location. The only thing that I would recommend is that they not close up too early. I showed up around 7:15PM on a Monday and they closed at 8:00. I asked for a drink and a couple of pumpkin loaves warmed. The girl proceeded to tell me that she had already cleaned and shut down the microwave so basically I was out of luck. Lol, she was young and likely inexperienced so I don’t really blame her but it’s not good customer service. Outside of that, they are usually...
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