My daughter is Lactose intolerant and when she ordered her food she was very clear, No Dairy! The 1st black bean Chalupa was fine, but the 2nd one had some cross contamination with cheese mixed in with the lettuce. Most people wouldn't notice the difference, but for someone who can't tolerate dairy; you can taste that tiny piece of cheese! My husband brought the item back up and told them that she can't have ANY dairy what so ever, and this has cheese on it. They remade the item, it had cheese. Brought it back up, remade it, still had cheese AGAIN. The 3rd time of remaking it they finally opened up a new bag of lettuce, but by this time she was already feeling very sick and was just done eating. The tried to correct it, but they needed to be a lot better and be more detailed when reaching for things when people have dietary restriction's. Their actions caused my daughter to be sick ALL DAY!!! I was very generous...
Read moreI went through the drive thru and ordered 2 cheesy bean and rice burritos and a big handful of mild sauce. The drive thru cashier was nice and quick but when I got my food one of my burritos where crunchy I think the tortilla got left on the warmer too long. Both burritos were warm on the outside and cold on the inside with super thick beans, crunchy rice and barely any nacho cheese or creamy jalapeño sauce and I was given 2 packets of mild sauce. It was disgusting but I was hungry and on my way to a doctor's appointment so I didn't have time to get a remake. I've only had this taco bell once so I'm willing to give it another chance just in case it was a bad day because they were super busy.
Update: I placed a mobile order for a box and a large nacho fry on the side. The nacho fry is about a third of the way filled and stale. I paid almost 3 dollars for a LARGE nacho fry and received less...
Read moreI ordered 3 burritos and fries but they forgot my fries 😭 But it's okay; we're all human and I guess that was God saying I ordered enough lol The burritos were super good, but if youre getting a bean burrito, make sure you add a meat or extra cgeese because it tastes super strong for some reason, almost like canned refried beans lol I personally add beef, so it's a more filling soft taco for under $3 Edit: Trued again, and it was worse this time around. I ordered a Beef Chalupa, no sour cream or tomatoes, and they SMOTHERED it in sour cream- spilling over the edges. Ew. I also ordered a chicken quesadilla, in which they put 3 meager pieces of chicken and did not cut into slices at all. Ive worked food service. It is not difficult to read your screen and make the order correctly, ESPECIALLY if the order was made online and there is only 1 customer.. Definitely disappointed to...
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