Del Taco — Restaurant in Corona

This is my go to Del Taco, they never disappointed me until today. I had a long day and wanted to get something so I didn’t have to go home on an empty stomach. However, when I get home and reached into my bag, I was met with very hot chili. I looked inside the bag to see that whoever bagged my food threw it in, making the box pop open and spill all over my other items. I thought maybe it was an accidental, because this never happened before. I call them to let them know what happened and if I can get it replaced. But instead I was met with a snappy guy (same guy that took my order) telling me that I’m wrong and he won’t replace it. So my question to him is: why would I grab these chili fries, spill it all over the place, call and ask to take my order back so it can be replaced?? That doesn’t make any sense to me, why would I want to waste both of our times and waste food like that?? Reading the other 1 star reviews, I’m sure we’re talking about the same guy. I never had him before, and the first time I get him, my order is a complete mess. I drove back and got a refund, but he seemed very annoyed at me. I understand, I’ve worked with fast food before and I don’t like dealing with hard customers, but I don’t believe I’m one of them. I hesitated on just eating the food so I didn’t have to go back but I couldn’t even eat the donut bites because there was chili soaked into them. If I can upload the pictures I took of the mess, I would.

Anyways, any other day this Del Taco is my favorite go to Del Taco. But tonight, it really left me disappointed. All I wanted was for it to be replaced but all I got was scolded and came home...

Ever since I was single I would stop and eat at this Del Taco. Most of the time it was during the late night hours , and thru the drive-thru, my Friends and I would order food. Thirty Five Years later, I still choose to eat at this location when I’m in the mood for Del Taco. Richard, Outstanding Guy, and the rest of the employees that work there. Are always friendly, get your order right, food taste Great, and they get it to you in a speedy manner. I’ve tried other locations but I always end up back to this one because of their Food & Five Star Service. During the day or late at night, this Del Taco takes care of their customers. If your on the 91 Freeway, heading into Main Street in Corona, and want to get something to eat or hungry for Del Taco; I Highly recommend you try this location. This store has been here since the 1960’s. I want to thank Richard for taking care of us the other night and his Boss, she was also very Friendly to us. Keep Up The Outstanding Job! I told you Richard I would do a Review on you...

First the positives. Friendly staff! Maxine was very helpful, and as a customer I felt very well taken care of. We explored the menu together, and she even suggested I try out some of the new menu items, which I did!

This next part is not so great (but not damning). I ordered the chicken crunch burrito and a chicken soft taco (bold style of course). The chicken crunch burrito didn’t seem very filled out, which, okay, not good, BUT the weird part was the texture of the chips inside. I do not blame this store for the quality of their chips—it’s just a weird texture and maybe even a misfire on the part of corporate.

Second, the chicken soft taco. Here I began to suspect that I think the store has switched out their tortillas—they seemed smaller. On top of that, this tortilla in particular didn’t seem to have the same “give” that past CSTs have had. Not stale, just not the same quality. Not sure this is a corporate issue, or a franchise issue. In either case, I was surprised.

Hoping to have better...