Cancun Mexican Restaurant — Restaurant in Corpus Christi

Sadly, I cannot recommend this restaurant any longer after 5 years of patronage. For food, thumbs up. For service consistently big thumbs down. In this case it is because the cashier in charge that day is related to the manager on duty? (Which she is)

On August 4, 2021 I called in (as is my practice) to pre-order a breakfast for my Mom & I. I was asked to wait and did so .....for FOURTEEN minutes .and they never returned! I was on hold 14 minutes & heard staff laughing, talking, and carrying on. My only choice was to go in & order wasting even more time. I wouldn't have at all, but my Mom who recently lost her daughter days before is 'hooked' on their taquitos...

Still on hold, I walked in fully expecting to see a line or some reason. The restaurant had less than 20 patrons dining and nobody checking out. The head cashier (who is related to the manager) and a group of her co-workers were gathered around the cashier area laughing, talking (of course) in Spanish, and carrying on in a most unprofessional manner. Frankly, they appeared and acted drunk. I've never seen Debbonai (sp?) in five years act this way!

I stated my complaint showing the time to Debonney, the manager's wife & head cashier, who, in a most flippant tone, "apologized" and then started to continue to carry on with her friends..in Spanish of course though she speaks clear English. I repeated my complaint & she said in a very rude, angry tone, "I apologized!" That is not a sincere manner to deliver an apology. ONLY because my grieving Mom did I place the order still. I also ordered my usual chimichanga ala carte, she made put on a big show in front of the other co-workers (still milling near the register) of pretending not to know how to price it (remember I've ordered this several times before with her over the years). Such rudeness!! Not to mention the 14 minutes phoning in wait time for the takeout order!

She seemed to think that her insincere apology submitted to me while she was laughing & chumming with her co-workers (in Spanish) was sufficient which it wasn't because she while "serving" me, certainly not my concerns in a professional manner. I cancelled my part of the order. I wish I would have cancelled the taquito, but I knew my Mom was craving one, so did not. I went to Taqueria Jalisco and ordered my chimichanga there, where I intend to buy Mexican food from this point forward.

Since she is the wife of the manager at Yorktown, I wanted to talk to the Owner of Cancun Restaurant that same day at their Alameda location, I was told they "don't bother anymore to call customers back". I didn't want managers to handle my concerns, because when there have been especially time-related complaints before (at the Yorktown location) they have not resolved the problems. And frankly, they are related to some of the workers there.

The food is amazing, but frankly the service at the this location leaves much to be desired. My family refuses to dine indoors because our experiences before of consistently having Hispanic customers be served who order after us ...

To the Owners/Management: My friends, fellow teachers, friends, and family will know of this uncaring attitude from the Owner & managers who never called me back to solve this last problem appropriately. Many will out of loyalty to me, not return. Message received for now is despite our years as your customers is less valuable than your staff's unprofessionalism and a nepotism undermines your business.. This I know because I'm sure you "heard" their version & to date have not bothered to call me as a long standing, concerned customer to hear why I tried to talk to you hoping minimally for fairness. Clearly our years of referring friends & family to you and ONLY coming to your restaurant for your taquitos & other dishes is worthless to you. ...

I wouldn’t recommend this place to anyone. For several years, we would go eat at Cancun after mass. There was always 14 of us. Gabby was our waitress and always took care of us. Not sure what happened, but one day, we walked in and all of the staff was new. Since then, their service has been the worst. This location on Yorktown Road has really gone down. I have gone back several times, thinking, well they are short on staff or maybe they don’t have enough cooks. Today, was the last day. First, our drink order was taken to another table and then another waitress brought out their drinks and picked up our drinks to give to us. We told her we wanted new drinks not the ones she just picked up from that table. We were told twice that our order would be out shortly. Then another waitress came and told us that our three tacos was going to be awhile because they had a large table in the other room. We told her we had ordered when they were just getting there. She didn’t say anything and we told her we were leaving. We went to pay for our drinks and man at the register, said you only had drinks, like he didn’t believe us, my husband said yes and told him why. I walked up to the register and asked my husband why was he paying for the drinks and he said because he wasn’t going to walk out without paying. The man at the register, then said, you don’t have to pay for the drinks. Just know that we will tell others not to go there. The only reason they got one star was because that was the only way I...

This was absolutely terrible. In the past I had eaten here and had a moderately good experience. Because it was close to my house I ate regularly. However when I went in today (there was no one around). We received slow service and did not have our drinks refilled regularly. To add insult to injury the enchiladas that I ordered tasted like vomit (rotten). I never return food but I couldn't bear to take another bite of it. I asked for it to be taken back and was presented with a cup of cheese to show me (like I was wrong about what I had tasted) that the cheese was in fact okay and that they had tried it themselves. Saying they got cheese every three days. I don't believe it was the cheese. I however believe it was the pan of enchiladas that had gone bad and that the workers in the back where too stubborn to admit they made a mistake. Instead of arguing I decided to ask instead for the menu so that I could have another item. The waitress took 5-7 minutes to get it. Even though my family was the only ones in the restaurant. By this point everyone had eaten their food and I just wanted to leave. My coffee hadn't been refilled (the only thing that I had) and we had finally just left. I will never eat here again or offer my money here. This was place was terrible. My brother and myself both work in the food industry for a good number of years and this was bad customer service all around.

I used to like this place. Now it's just a place I will never eat...