Dunkin' — Restaurant in Corpus Christi

I recently went to Dunkin Go to buy several different menu items for the family to try, but it was a disappointing experience. They were out of muffins and many donut flavors. When we got our food, the sourdough breakfast sandwich was so cold it was difficult to stomach. I called the location on speakerphone, and the man who answered told us to drive back for another. My husband expressed concern about the possibility of the food being tampered with (spit on) due to the inconvenience. Instead of reassuring us, the person on the phone offered no comfort. When I asked for a manager, he claimed to be the district manager.

In shock, I advised him that a simple apology goes a long way in customer service. I asked why he didn’t reassure my husband’s fear of the food being spit in, but he said he wouldn’t engage with that comment. I suggested that as a district manager, he should have said, "I'm sorry, sir. Don't worry about a thing. If you can stop by, I'd love to resolve this issue for you and make it fresh. You don't have to worry about that at my location. I assure you, I will make sure your sandwich is made properly." Instead, he just repeated my words.

At that point, we decided it wasn’t worth the trouble. This new establishment was becoming a frequent stop for us, but after this interaction over a simple mistake that could have been easily fixed, we will be taking our business elsewhere. If this is the standard for a district manager, we definitely won’t be visiting Dunkin locations in this area again. It’s unfortunate that the corporation is likely unaware of his lack of basic problem-solving skills regarding customer expectations and...

Okay, I have been frequenting this place for a while and I feel it's time I write my review. The food is wonderful! I love their bacon, egg, and cheese breakfast bagels, the hash browns, and the loaded hash browns. The wife loves their bacon, egg, and cheese croissant, the sweet black pepper breakfast sandwich, and she also loves their loaded hash browns. HOWEVER, I have noticed a lack of consistency with this location. The staff seems to get confused and mess up either my coffee or the wife's coffee whenever we order food alongside it. We catch it every time and we have them remake it. But it's just rather annoying sometimes that when I want something to eat with my coffee, I see my coffee coming out not as expected. I love my iced mocha latte, and the wife loves her cereal and milk latte and her iced vanilla lattes, but only if they...

Wow. Came on here to leave a review and read other reviews and it makes sense now. This dunkin is TERRIBLE. They were SO extremely rude no customer service no smile nothing they had ran out of lemonade and never told me anything handed me my food closed the windows on my face i had to ring bell like 5 times to tell them “i ordered a lemonade” and they said oh we are out i ask for a refund and they say well yeah if you want one. Like duh i paid for it then they said they are busy they have to do other things like what? The manager was so unprofessional she did not care at all. Little kids running this store with no respect manners or kindness. Corporate needs to do something about them it’s a disgrace, we need people who have genuine attitudes the world is already crazy enough doesn’t need to be a hassle just...