Arby's — Restaurant in Coshocton

Went to the Arby's on S 2nd Street on Thursday, 10/9/2025, while we were home from Alabama, visiting family. We went inside, just to have a break from riding in the vehicle. What a mistake. First of all, we were greeted with flies. Not just one or two, but more like 20 or 30 flies. Horrible, they were on the tables, the chairs, windows. We finally found a bar like table with no flies on it, but it had been recently wiped down with something that left a mess on the table, all tables appeared to be that way. We had to take napkins and wipe the tables off again. Oh, ordering??? The girl at the register had no kind of customer service experience at all, let alone any kind of personality. No smiles, no nothing. There was not even a thank you as I paid her, no welcome as I thanked her for our food. Nothing. Then, the worst part of it all??? When we walked in the restaurant it was smokey. So smokey inside like something had burnt, been burnt or was on fire. I am not sure if it was the oil or something actually burned and doors were opened to air it out which allowed the flies in or what. Anyhow, we got a Classic Roast Beef, Classic Roast Beef Combo and a Reuben Combo as well as a medium drink and an 8 ct order of jalapeno poppers. The food was great! Poppers were fresh out of the fryer and hot, the Reuben could have been a little warmer, but all in all the food was really good. We come home to visit as often as we can and we all love Arby's but I doubt that the Coshocton Arby's will be a place that we ever visit again. A little personality, some better customer service and some fly swatting after hours might make a difference!!!!!

Update 10/15/25. Contacted Arby's as per their instructions. Still have not heard anything. It really is unfortunate as I always thought very highly of Arby's and loved...

Went through the drive thru at 9pm tonight. They were clearly open and it showed online that they were open until 10pm. We sat at the speaker for about 5 minutes waiting for someone to answer, even said "Hello?" a few times just in case they didn't hear us pull in. Meanwhile, there are two other people behind us waiting. We eventually gave up and drove off and while we drove by the window, there was an employee in the drive thru window filling a drink staring right at us driving by. So clearly someone was working the drive thru but just ignoring it. There also weren't any other cars parked in the parking lot or at the drive thru window so I don't know whose drink order he was filling. As we drove away, we watched the same exact scenario happen with the car that was behind us in line. Very, very poor service tonight from Arby's. We won't be returning for awhile. I am never one to complain and I usually don't, but I have worked in customer service for years and this was absolutely awful...

Terrible....wish I could leave less than one star. I pulled into the drive thru and an unintelligible mumble is across the speaker. I place an order...no response..I say hello, did you get that...no response. So I pull up to the window. The lady takes the order of the next guy behind me in line (meaning the speaker is working). I sit at the window and wait for her to ask why I am there...nope. she takes his order, than goes back to sweeping dirt and never even acknowledges I'm sitting at the window starring at her. It only takes one bad experience to ruin a franchise,...