Verizon — Local services in Coshocton

The reps at this store are barely knowledgable about the products in there store.

I went with my grandmother to help her upgrade to a new device. After waiting for 45 mins in the store for anyone to speak with us (there where other customers, but a quick "someone will be with you as soon as possible " would have been nice). We finally where able to pursue purchasing a new device. She was upgrading from an iPhone 4s to an iPhone 6. And the representative was prepared to charge us $100 more than what the iPhone 6 was going for with a two-year contract. It took me having to look up what the prorated going rate of the phone online to keep them from adding another hundred dollars to the purchase.

Now I understand that Verizon trains the representatives to push new products and new services. Especially when they're old products and old services do not put them enough in the black. But this makes it very confusing for the older generation I believe. And also makes it easy for Verizon to take advantage of these people.

It was very simple what she wanted. She wanted to keep her plan and her bill where it is. And upgrade her phone. Her old phone was no longer working or functioning the way it used to, and a new phone would fix the problem. Plus the larger screen size would be most welcome.

It took us nearly an hour to explain this to the representative. But finally we got through. We were explained the reason it was so difficult, is because they don't do two-year contracts much anymore. I understand why they do that, like I said they don't make nearly the profit with those old plans as they do with the new ones. But there was a hitch. Now when you upgrade your phone with a prorated two year contract, they want to add a $40 upgrade fee. This was never the case before, but apparently it is now. What they did not know was, If you bought the same phone with the prorated contract from Apple there was no upgrade fee. So I proceeded to negotiate with them. I explain this very thing, and also explain to them they could either take the fee off or negotiate a better price on the accessories. Because she picked out a case that retailed in their store for $50. But I found the same exact case on Amazon for $12. I explain I understand that there was a mark up, because my brother worked in sales and retail for a few years. So I get it.

Their solution. Have my grandmother call the manager's personal cell phone and he would credit $40 on to her next bill. She agreed to this, although I was a little hesitant. I explained to him make it $50 and we would have a deal. He just smirked at me and said I'm giving you your $40. And I explained to him that you're giving my grandmother more hoops to jump through. So as of today, which is approximately one week after purchasing the phone. My grandmother cannot reach Nate the manager at Verizon in Coshocton. Plus when she went in they explain to her that they couldn't add the credit this time, just bring her next bill in and they would deduct it then.

In my opinion this is very poor, I'm very unhappy with the service from this particular store. And I feel if I were not with my grandmother that day, she would walk out of there with a phone that she would have paid too much for, and a brand-new plan that she would not have been...

I have recently experienced my first major cellphone disaster and was in a meltdown mode. I make my way to the store and this young man offered to help me. As we sit there writing up my claim and talk about my new phone options we seem to start having bad luck with one phone no longer available and one out of stock. Having 2 kids in seperate schools and working out of town i cant be without, I was becoming a little upset. The young man comes back to the desk after calling Zanesville to send a phone up by the end of the day and say you have one more option and it's a much more sturdy phone. I said "ok great let's check it out". We look at the phone and realize it's over what I can pay upfront at that time, we talk about options. The young man tells me go ahead and make what you can I will cover the rest out of my pocket..oh my goodness I was in shock. You don't meet kind people like that very much anymore in this world. I would like to give a huge thank you to Allan Schirtzinger for you amazing customer service and act of kindness!...

We had a great experience at the Coshocton store. We were looking for a solution to replace our landline, which had been down for the last 5 days and had been on hold for 28 minutes with the company until we decided to try Verizon. We live far out in the country and can't get cell phone unless we go to the top of a hill. Allan Schirtzinger was VERY helpful with buying a T2000 black box which we could use with our existing phones. And if it didn't work, we could return it for a refund! We tried it but only got one bar, if we placed it near a East upstairs window. We went back to see if an antenna would help. Casey McBride called Verizon but found they had no antennas in stock, so he went on Amazon and found what we needed and it should arrive soon.

Allan and Casey were very knowledgeable, understanding and helpful.

We'll recommend the store and employees...