Culver’s — Restaurant in Council Bluffs

One of the worst Culver’s locations in the Omaha metro.

They were running a special for their limited-time Cereal Concrete Mixers, advertised as an “A Lil Bit of Everything” Mini Mixer Flight — three mini mixers, each with a different cereal flavor, for about $9 (the price of two).

Instead of giving me three separate minis to compare flavors, they dumped all three cereals (Lucky Charms, Cocoa Puffs, Cinnamon Toast Crunch) into one tiny cup, along with both vanilla and chocolate custard. That’s not a “flight.” A flight is meant to be multiple small portions so you can try each flavor separately — like a beer flight. This was just a messy mash-up.

The store was busy, so I didn’t argue and threw the concoction away. I sent feedback through Culver’s website and the next day was contacted by General Manager Johnna Gorka, who was polite and offered to have me back for the “correct” version free of charge. I asked for a refund instead, and she agreed. She said an envelope with my cash refund would be ready for me later that day since they couldn’t process a card refund without my card present.

When I arrived at 6 PM as instructed, the staff had no idea what I was talking about. They said they were texting the manager, but she hadn’t responded. At that point, I told them to forget it — they could keep the refund.

Between employees who don’t understand their own promotions and management that can’t follow through on promised solutions, I won’t be returning to this location.

(Photo of promo sign attached...

We waited over 30 minutes for our food and when I went to ask somebody I found out the cashier(blonde male teenager) did not put our order into the computer correctly. Once they figured it out and made our order we found food was missing. Turns out the cashier did not include some of our order. They told us that if we paid they would make the food for us that was missing. We told them no because we were already very irritated and just wanted to eat. I then noticed I was given a completely wrong burger. I went back up to the counter and told them my burger was wrong to which then they said they would remake it which was another 15 minutes. At that point we had grabbed a bunch of bags so that we could pack up our food and leave. When the lady came to give me the correct sandwich I asked her if she was the manager and she said yes and I explained the multiple issues that we had to which then I got an "I'm sorry" and then she turned and walked away. There was about 10 teenagers standing up in the front just laughing and talking. It was completely disorganized, me and my husband were very pissed and my 9-year-old son was really hungry and irritated. Definitely won't be coming back to this location again! The Omaha locations are 100% better and I recommend the drive for...

I watched other 2 other customers taking it upon themselves to wipe down and attempt to clean the napkin/cup top/ condiments area, which was, admittedly, very nasty looking.

The need to do this slowed down the progression of patrons through the order to table process... causing comments to be made by other Culver's patrons about the counter being "rediculous," "gross," and "disgusting"....these and similar comments stated by those waiting in line to grab their condements and napkins, those actually wiping up the area, and those at nearby tables who were watching this unfold...about said counter.

I get that things get behind at times during lunch rushes, but this is not the time of day we chose to eat there. In fact, it appeared fairly slow. I am not a regular patron of Culver'sso I don't know if this is the norm or a fluke, but I dare say that this issue was causing enough disturbance and negative talk about it through the resteraunt while we were there that Culver's may want to pay more attention to this area and it's cleanliness...