Scooter's Coffee — Restaurant in Council Bluffs

For a coffee shop that aspires to be the next "Starbucks" honestly, they're a long ways away. If I go through at a Starbucks, I can order anything. I want in any variety in a way. Yes, I paid more for it, but I get to do it.How I want it.

This is my non carmilitias, caramelicious. I asked for extra caramel, and I got none. Instead.

As a company that aspires to be like Starbucks, you're a long ways away owner, I hope you read this.

However, at scooters, if I go through they'll gripe that I ordered it that way 9 times out of 10, you don't get it right. You hate your job It's very evident, that's terrible customer service. Terrible. I mean, absolutely terrible like it makes me not wanna go there at all. Just because of your attitude, just because I can't order what I want you know? And then on top of it, I have to deal with a grumpy face

Nobody likes being around the grumpy. Irritated person, everybody avoids that. So why do you think that would work out in a business? Aspect

Then not being able to customize even if it does cost more not being able to customize your own drinks is honestly just a sad deal. Especially when you aspire to be like Starbucks, you're the total opposite. If you want my opinion, you have a lot of pros and if you use those pros to your advantage and put prices on things so that people can do what they want with their drinks. You would do a lot better, but as it is now and limiting choices and your staff, just not allowing people to do what they want, you're basically hindering yourself for making money.

I hope the owner reads this because from one businessman to another. You're not running your business right? And you're losing profits, because your staff doesn't know how to interact...

I am so disappointed in the workers & the drinks, the quality of the drinks specifically. I think there has been a change in management and it clearly shows. This is the second time I’ve gone my drink was made wrong. The first time I went, I ordered a white Twix breve & a pumpkin caramelicious muffin & I got handed a drink that didn’t taste like white Twix and they charged me for another drink (pumpkin caramelicious) & I told them I did not order that and they handed me the muffin, I didn’t have time to complain about the price change and knew that they were probably busy. I went back today and ordered a white Twix blender. It again, doesn’t taste like white Twix. I know how it is made as I worked there in the past and I order that drink every time I go, so I’m very familiar with its taste. I am so so so disappointed & I will not go to this location ever again because of this. I have already told my family and friends that I haven’t had good experiences ever since management has changed. I never complain, but I felt that...

Very poor experience. went to the scooters which took forever, but whatever people have bad days, we ordered our food and drinks and got up to the window and paid for our food and drinks, with a very generous tip because we ordered multiple items only then were we told that they didn’t have the proper ingredients(tropical red bull) to make one of them so since we already paid, we settled on something else. After that, they gave us the drinks and handed us what was supposed to be our bacon ciabatta. It turned out to be an everything bagel and only after that were we told that they were out of them so they gave us an everything bagel instead. I didn’t want that so they asked for it back so they could give it to someone else i guess. The younger girl at the window was nice But for a business to take someone’s money and then tell them that two of the three things we ordered were not...