Scooter's Coffee — Restaurant in Council Bluffs

I was having a rough start to my day, so I decided to treat myself with a cold brew. They were out of toffee nut, so I opted for no flavor. After ordering at this drive-thru, I realized I forgot my card at home. I told them this, getting ready to turn around. The kind barista told me they would get it for me, free of charge, because it’s Easter. I was already so grateful for this, as the day seemed to be going so wrong before. Then, once I pulled up to the window, she said someone just dropped off toffee nut, and they added it to the drink. I worked in coffee for 6 years and know they did not have to do this. I am so pleased with my experience and my day is turned...

I've been going to this location since it opened. I'm rating a star because the past several times I've been here I've been doubled charged , waited in the drive thru for 20 min or longer , been given the wrong drink and then told by the cashier sorry my bad and never offered to remake what I paid for !! I'm glad spend a lot of money on my coffee a week only to get treated this way recently I'll take my money someplace who can take care of their customers . Also their employees are always new and have no clue what they are doing I personally think being in customer service that they need more training before being put alone !! I'll never...

Disappointed in this location I visit scooters maybe 2x weekly and today I went and ordered a carmalicious blender well I got my drink I pulled away and stuck my Strawn into taste and it was bland not flavor now what like the combination wasn't as usual I went back through and the girl was nice and all I fave my drink back and she kindly made me a new one I even left a tip she had stated she added extra caramel to my drink for me well i pull away again and take a drink it was way too much like all could taste was the sweetness of the caramel syrup I tossed it In the trash what a waste of money I woul of rather had the b ice chunks...