Starbucks — Restaurant in Cranbury Township

I hate to put bad reviews for Starbucks because I just love Starbucks coffee and been an everyday customer since last 10 years. However, the service at this particular Starbucks outlet is so super pathetic that I had to write this review. We ordered one “tall chai tea latte” and one “Grande Cappuccino”” with 2 raw sugar in it”. The guy charged us for Grande in both the cases and to his credit, he gave grande cups only; however, they switched the cups with “raw sugar packets” which led to chai tea latte becoming super sweet. When I pointed out this mistake to them, they were really cold in their response and I had to repeat myself several times and he looked at me as if I’m lying. Finally he took the chai tea latte back and threw it, made another one, this time I told him to make “tall” since we ordered for tall and cannot finish “grande” drink. He made it tall, but no apology. Of course, it’s not about the money or a buck. It’s about how you treat your customers. Ordered this on June 2...

I recently placed an online order for three venti-sized drinks at Starbucks, only to find out upon arrival that they were no longer available. There was no option online indicating that my order could be sold out. While some Starbucks locations are happy to provide an alternative item to make up for the cost difference, the staff here refused to adjust the price when I opted for a smaller size. Instead, I was directed to call customer service, but the staff didn’t even have the number or operating hours. Having worked at Starbucks before, I know it’s very easy to provide a simple fix for a few dollars, but unfortunately, that didn’t happen here. Additionally, other Starbucks chains mention if an item is sold out to prevent such issues, and this location should have that feature as well. The lack of flexibility and customer service at this store was disappointing, and it could definitely...

I was there yesterday, i ordered 2 lattes, cashier didn’t take my name and didn’t give me a receipt and there were 20 people wait at pick up I went back to the cashier told her she didn’t take my name and didn’t give me a receipt the cashier next to her started arguing with me said she did asked me twice, but I’m sure she didn’t ask me because when she done taking my order the cashier walked away I told her you didn’t take my name she pretend she didn’t hear me, anyways I just want to get receipt so I can get my order at take out but the cashier is rude when I go back to they my receipt. And the coffee tastes like milk and sugar no coffee taste at all I know it was busy but that was the awful coffee I ever had. Owner need to train employees to be nice...