Dunkin' — Restaurant in Cranston

It is profoundly disheartening that a newly established location should so swiftly descend into a paragon of operational dysfunction. Proximity to one’s residence should be a convenience—yet in the case of this Dunkin’, it has become more of a reluctant concession to mediocrity than a matter of choice. The sheer amount of vigilance required to ensure even the most basic accuracy of an order is not merely inconvenient—it is grotesquely unacceptable.

The drive-thru, which by its very design is intended to expedite and simplify the customer experience, has devolved into what can only be described as a farcical ritual of inevitable error. Without fail, each attempt to procure a correct order results in a subsequent return trip to rectify yet another preventable mistake. This recursive cycle of incompetence is so reliably consistent that one might suggest renaming the drive-thru to the “Circle-Thru™” in honor of its Sisyphean repetition.

In a reluctant act of self-preservation, I have since resorted to walk-ins, treating each visit as a mandatory inspection—opening bags and containers in full view of staff to verify what should have already been correct. The indignity of this ritual is compounded by the unmistakable air of irritation radiating from the employees when asked to amend their own oversights. Their demeanor, far from apologetic or solution-oriented, is often laced with contempt—as though the customer’s request for basic correctness is somehow an imposition rather than a rightful expectation.

The physical logistics of order retrieval are equally abysmal. The haphazard distribution of food items across multiple bags for what could easily be consolidated into one reflects not just inefficiency, but a total absence of operational thoughtfulness. It is a microcosm of the broader dysfunction that permeates this location.

My relationship with this Dunkin’ can only be described as a case study in cognitive dissonance. I continue to patronize it, not out of loyalty or satisfaction, but due to sheer geographical convenience—an irony that does not escape me. Accuracy is the exception, not the rule. To engage with this establishment is to tacitly accept its systemic flaws, knowing full well that managerial accountability is conspicuously absent. No emails are returned, no phone calls are answered, and no review—no matter how impassioned—prompts so much as a perfunctory acknowledgment. Apologies are nonexistent. Redress is a fantasy.

In sum, this location is not merely disappointing—it is a masterclass in how not to run a business. If you seek a semblance of dignity, respect, or competence in your service, I implore you to visit the Dunkin’ just down the road. At the very least, they remember that customers are not burdens, but the reason their doors...

I’ve contemplated making this review for a few weeks now because I’ve literally never written a review before, but this has just been so horrible, so here it is:

This is by far the worst Dunkin to ever have opened lol! I’ve gone here so many times and every single time I go, my order is wrong. Whether it be food or a drink, it’s never correct. I’ve ordered a large coffee with caramel swirl + French vanilla swirl and regular cream - every single time they give me a regular iced with no flavor whatsoever. Only thing they have managed to get right was adding the cream haha. Food wise, the item’s are either extremely burnt or frozen in the middle. I have given the benefit of the doubt because SOME of the people are nice, but every single time it’s the same thing. I’ve started going to a different dunk out of my way and have had none of the issues I’ve had here. It’s really unfortunate because it’s a brand new Dunkin, but the staff are not at all trained correctly with how to do their jobs. I’ve even called and spoke to the manager (super Karen I know) after like a week straight of bad service. She was kind, she said she was going to speak to them but here we are with nothing changed. The people are kind, but the service is what makes people stray away from...

I only go to this location on the weekends, so this is just the weekend crew I talk about. I've given this new location a few tries. The people at the window are kind and have good customer service. However, I start my morning off with a latte every day. Every time I've gone, the latte tastes worse and worse. Had to have it remade twice yesterday before I gave up and went to the original, bigger location on Reservoir Ave. I'll usually accept a bad latte if it's at least a little drinkable because I don't like being a bother. But these were absolutely horrible. I'm convinced they didn't properly train the girls working there how to make them. Most of the employees at this location are young and walk around looking so confused. Whoever did the hiring process for this location did a poor job. I hope they improve as time goes on. But I would not recommend stopping there on the weekends unless you...