Ray's Traditional Pizza — Restaurant in Cresskill

PROS: The atmosphere of this place is the most Italian out of any other pizza place in the area. The prices are the same here like any other pizza joint and they have a lot to choose from on the menu. During high school lunch, I see a lot of kids going over to Ray's making it a great hangout for the youth. The bathroom is very clean and staff is quick with your order.

CONS: Where to begin.... The quality of the food is not that good. The pizza is thin and tastes like it was pre-heated, the pasta and meat seem like it was frozen rather than fresh, and the tables are never clean. Parking is limited in a lot around the back or on the small street. They're counter girls don't even seem like they want to be there. But the worst thing about them was that they failed their satisfactory report multiple of times.

OVERALL: This is a cute place to go to feel like you're in Italy and the menu along with their prices are the usual for a pizza joint. But they are not clean and the quality of the food...

I'll admit the food is good, but the prices jumped a little much. I called to question it, letting the girl who answered the phone know that on Doordash, it says one thing for the salad I ordered ($7.75), but then when we get the delivery it's a totally different price ($8.95), and the response was that there prices went up and "well, it only went up a dollar, so it's not that big of a jump". Really? Well, it's the traditional salad, and it went up $1.20, that IS a big jump for one price raise. It's lettuce, onions, peppers, and some cheese; it's not even that big of a salad to justify that price. It's a shame, because I really do like their food, but I'm not paying that kind of money for lettuce. I don't even know what the increase was on other items I have ordered in the past; I just noticed it today with my salad. I'm sure losing my business won't mean much but I figured I'd give a heads up on the price increases for those who...

Ordered a pizza with mushrooms, onions, tomato and olives and picked up a pizza with broccoli, eggplant, tomato, onion and spinach. My son doesn’t eat spinach and broccoli, so I called to let them know of the error. The woman on the phone proceeded to “explain” what veggie pizza means and said they’re not responsible for this, as I placed the order through Slice app. I told her that I went to google maps, selected Order pickup and paid for the order and that my son is allergic to spinach. She continued to put the blame on me in an extremely rude tone, started yelling at some point, taking zero accountability. A simple apology would be sufficient. But this attitude goes to show how much they care about their business and customers. Terrible experience.

P.S. looks like there are several reviews with exact same order and same terrible experience. Take your business somewhere that...