Dunkin' — Restaurant in Cumberland

Unbelievable. This location used to be so good and efficient when the previous manager worked there. The current employees are slow and incompetent. As someone who has worked at dunkin in the past, i try to have empathy, however, when my simple coffee order is wrong almost every time, im so angry. Never going to that location again. The manager with glasses is so miserable!!! She argued with me about my order which wasn’t even correct!! Slow, incompetent. I don’t understand how it can be so slow when there’s 10 people working! I will be contacting corporate. I went there this morning, they handed me a large iced coffee and I informed them I ordered a medium. They said they charged me for a medium but I could take the large. I took the large, read the tag and said it’s not even my order. Really sad that so many miserable and incompetent people can work at...

Just awful. Aside from the 30 minute wait in the drive thru with people in cars screaming to hurry up. They seem to not understand the point of drive thru. I've worked for Dunkin many years ago and there's no reason it should take that long. The coffee is 9/10 subpar. I don't even bother with food because it's always burnt and I don't have another 10 minutes to wait. Seems like they are understaffed and that's understandable but why is an associate cleaning and stocking when there is a huge line. Focus on your customer and keep it moving. No sense of urgency. I bet the drive thru times are always in the red. One time I decided to go in thinking it would be faster. Nobody was working the counter and multiple people cut in front of me to order at the pickup area. I get so fed up I ordered on the app and best coffees were the most absolute garbage...

I understand being short staffed, mistakes are gonna happen. Not every single time. For the last 5 times, and the only times I've ever gone to this location. Hash browns, burnt. Bagel, burnt. Donuts, wrong kind. Bagel, next to no cream cheese. It doesn't take much to make me happy. The fact that I'm even leaving a review is impressive, and the wrong sort or impressive. I usually just never leave alone and never go again. You don't need perfection, but you do need some accuracy and consistency. Also, the workers may be saying the nice words to you, but their face just scream "I don't want to be here" and I get you don't, I wouldn't want to be working there even with full staff, but don't let your customers see...