Jack in the Box — Restaurant in Dallas

We went ordered our food and when we were about to eat I found a hair in my food and I showed the employee and I saw they had their hair tied up but basically down they also got our order wrong and my dads food was burned and it was old he went and showed them and the guy took it and told the people cooking and they cursed at him in Spanish which is his language when we sat down to eat we heard one of the lady's say "They took all the food next time give them back their money" she started cursing in Spanish again and again their was a hair in my food it was black hair I'm a light brown hair so I really don't recommend this location. I'm not mad about how the food was I'm mad that they started cursing at us in a language we understand!

The golden rule still applies treat others the way you want...

I ordered a number 4, a number 11, and ten nuggets totaling 21.57. I paid and waited about 5 minutes. Normal and not the problem. Problem was when given my food I was told my card declined and i needed to pay again. Odd after 5 minutes i was just told. I checked my account and low and behold I was charged. Was refused my food until I paid even when I proved it to the manager by showing my bank account. Their suggestion was call the bank and say their was a fraudulent charge. Which freezes bank accounts. This is the third time I've been double charged. If you are going to pay with a card expect to pay multiple times on multiple cards because their system loves to steal from their customers. This is outrageous and I'm done...

DO NOT COME TO THIE PLACE IN THE EARLY MORNING HOURS. I stopped at this location at 5:20 this morning 2/18/23, the guy at the window Gabriel took my card, put into the card reader and then another employee came to the window, pulled my card out, placed on the top of the machine, then pulled out his phone grabbed my card from the machine turns his back slightly and took a picture of my credit card. I confronted him and of course he denied it, but I saw him! That Gabriel guy just stood there and said nothing, I think he was in on it. Jack in the Box, or should I say thief in the box on Marsh...