Pizza Hut — Restaurant in Dallas

I ordered a pizza from Pizza Hut in Dallas, Texas, at the 9753 Webb Chapel Rd #300 location. Unfortunately, when the pizza was delivered, it appeared to have been dropped during the delivery process prior to my receipt of the item. I immediately contacted the store and spoke with Ana Vargas, the shift manager on duty on 12/7/2024. After sending a photo of the pizza, I was informed by the manager that the pizza “looked completely fine” and she refused to offer a replacement.

I requested for the pizza to be remade and delivered, which seemed like a reasonable resolution. Instead, Ana offered a $10.00 credit for a future order, even though I had already expressed that I wanted the current order corrected. She then told me I could speak to the store manager, Cindy, the next day (12/8/2024).

This experience was highly disappointing. The shift manager’s dismissive attitude and unwillingness to address the issue in a proactive and customer-focused manner reflect poorly on this location’s service standards. I was not asking for anything beyond what I had paid for—a properly prepared pizza delivered in acceptable condition.

I would not recommend ordering from this location if you value quality customer service and respect for your...

I ORDERED TWO PIZZAS (SUPREME/ HALF AND HALF SAUSAGE AND PEPPERONI) ON BOTH MY PIZZAS ONLY ONE SIDE IS COOKED TO STANDARDS THE OTHER SIDE THE CHEESE ISNT MELTED AND THE VEGETABLES ARENT DONE THEY ARE LIGHTLY COOKED NO ONLY THAT I LIFT A SLICE FROM THE SUPREME BOX AND FINDS A DAMN STAPLE! HOW TF IS A STAPLE IN MY FOOD??? I CALLED IMMEDIATELY TO SPEAK WITH SOMEONE (OMAR) IS WHAT HE SAID HIS NAME WAS, HE APOLOGIZED AND AGREED TO REFUND ME MY MONEY SINCE THEY ARE CLOSED NOW!!! OK COOL I APPRECIATE HIM REFUNDING MY MONEY BUT NOW IM AT WORK HUNGRY ASF SCARED TO EAT THE PORTION THATS DONE CAUSE OF THE STAPLE IN THERE THAT MIGHT HAVE BEEN A SIMPLE MISTAKE THAT COULD HAVE CAUSED A MAJOR LAW SUIT IF I HAD ATE IT AND BROKE A TOOTH OR SCARRED MY ESOPHAGUS!! GLAD I SAW IT JUST THINK ABOUT HOW MANY TIMES THIS MAY HAVE HAPPENED BEFORE AND NO ONE NOTICED IT!!! IM HIGHLY UNSATISFIED! I SHOULD HAVE KNOWN WHEN THE REP WAS TAKING MY ORDER SOMETHING WAS FISHY, SHE DIDNT KNOW THE PRICES AND KEPT GETTING ME CONFUSED!! I WILL NOT ORDER FROM HERE AGAIN EVER. MY MESSAGE TO THE WORLD IS TO ALWAYS CHECK YOUR FOOD AS PEOPLE ARE CARELESS AND...

Pizza way late for delivery, when calling to inquire manager (Edwin) seemed obviously frusterated, vulgar language on an inquiry is completely un-called for. Manager then hung up mid conversation. Called back to cancel order and request refund, the vulgar language continued. Asked for regional managers information or corporate number, to which he refused to provide. Asked for confirmation of refund which he also refused to provide. "Edwin" has no business being in customer service, let alone in charge of it. 1 star is given due to it being the lowest possible rating, this transaction deserves a negative rating as there was nothing positive about it. Corporate contacted, will update review upon conversation with someone who hopefully has a shred more professionalism than their local...