Pizza Patrón Lombardy Lane — Restaurant in Dallas

No lie I tried all the Pizza Patron around Irving. By accident I came across this one!! &It was waaaay better!! The taste on the sauce and look at all this cheese!! 🧀 😋 😍 I came home and I didn't tell the family where I got the pizza and now everyone wants the same pizza. It was my 3rd Visit today 10/26/2023. First visit was on 10/06/23. I went in person to placed the order&it was quick((15mins))👌. I was confused why does this place has a 3star rating 😆 it's from all the people that can't go in person or complaining about the employees not picking up the phone Smh 🙄 I don't care about a damn phone issue 😒 All it matters is ABOUT THE PIZZZAAA!! **If you're disabled ask a friend or maybe Doordash that can...

Wish I could give a good review on the staff, but honestly can not. The food is good, but the service is terrible, unanswered phone lines every time I call, i don't understand, who is running this place???I spent 30 min calling and never got an answer, and everytime I walk in, there are no customers.I have called from outside the door and watched the phone get ignored.I am a regular customer and purchase food here weekly and don't remember any employee thanking me when I'm paying or as I'm leaving.I work in customer service and know good from bad customer service when I face it.The customer service here needs major improvement.Employees need to learn upselling,greeting,thanking.This is basic when it comes to customer service.Please do something, at the very least, the phone...

This location is very unorganized. I ordered a pizza online and was prepared to pay at the location, only to find out they couldn't find my order. So I described my order and the girl at the cash register tried to charge me more than what was posted online. I had to pull my online order from my phone to show what my order was supposed to cost. So there I am having to wait because my order wasnt even made. On top of that I wasn't even the only one waiting. This location is so unorganized I began looking to see if there was a supervisor. I was thinking to myself how bad it looks knowing the workers are getting slammed and the supervisor is no where to be seen to help out. I hope the day manager reads this so he can know what needs to...