Planet Fitness — Local services in Dallas

BEWARE OF THIS GYM! This review is directly to the owner. Last night, January 10, around 10PM, I went to this Planet Fitness location and the front desk associate checked me in and allowed me to go work out, perfect! The following day I went once again, around 9:30PM, there was a new front desk associate and he stopped me after checking me in because the computer said, "Member has message." Now I understand that maybe this job is not his passion, I've been there too, but he told me in a very rude way that I was not going to be allowed into the gym because my payment from December had not been taken. I told him several things.

The money was taken ($21.70 exactly), that money was not in my bank account, it was with them. Mind you, he kept telling me that the money had been returned to my account because there was "insufficient funds," but that money never went back to my account.

I told him that the kind front desk attendant from last night had checked me in, and allowed me to go work out. He had the audacity to throw her under the bus and say that, "she did a mistake!" I asked him, "So if she did a mistake, why am I getting penalized? This is not my issue! If everything was OK with her, why is it not with you? Who is wrong here! " Still he did not let me in.

I asked if I could download a guest pass from the website, after all, I did make the effort to drive to Planet Fitness during this cold front. He said, "I can't allow you to do that!"

When my patience was running low I asked, "Well can I just cancel my account?" He then said I had to pay the December fee (money that is not in my bank account right now!) if I wanted to cancel.

He called his manager, she told him that I needed to bring a paper statement from the bank that shows all the withdrawals from December so they could "confirm" that the systems had withdrawn the money. I told him, "So your going to make me go back home, look or print a statement and bring it back so y'all can confirm what I'm telling you is true? He said "Yes"

At that point I walked out. At the moment, I'm printing my statement just to go back and show him, maybe today or tomorrow. For all of this work I should probably be compensated with a free month at least! After all I was accused of lying because here I am printing a statement.

I read the responses from the owner on several reviews. I did interact with the front desk staff for help, but it only made it worse. If you really care about customers and stick to the ideals that Planet Fitness stands for, then you should let clients like me just go in with the promise of bringing back the paperwork on their next visit. After all who wants their fees to go to a collection's agency?

I've worked in customer service, and I know the in's and out's, the owner writes in a review that they pride themselves in their professional customer service, that's a lie!

STAY AWAY FROM THIS GYM IF YOU HAVE TO, LA Fitness is starting to look pretty good right now! Club management, and even corporate will be hearing about this, regardless if this is a...

Seriously I need more stars for this gym!!! I have bee been using Planet Fitness for over 5 years at least. I have lived in Maui, O’ahu (big difference) Dallas, SoCal and used PF in all 3 states.

THIS ONE is by far the nicest one I have ever scene hands down!!!! I’m also a member of Equinox and don’t exactly fly coach.

I have a Black Card Membership if you don’t your truly missing one of the best deals there is and has been going for a long time (Thanks PF)

All weights were clean, put up “in the right spot”. Easy to ry York on with plenty of TVs and Great internet connection!!!!!

This PF had a whole room of Hydrobeds with two sets of sitting areas while you wait with two new, nice leather chairs and a table in each area!!! Four very new And super clean Beds. The Hydrobed room was perfectly lit for the mood with ZERO light bulbs out (rare). This is exactly what I needed after an 8 hour from Maui!!

Tanning beds (yup I Live in Maui and tan!!) Use PF beds and you would too. Again ZERO disappointment here either! I have yet to see or experience these new standup beds but they close differently almost like a nice set of French Doors. The fans inside the beds are New too. Three silver floor to ceiling tubes that emit nice cool air which you can adjust!!

Next stop the massage chairs….again another private room two New chairs clean as a whistle!!! Nothing disappoints here either Big Flat Screen too.

Let’s talk locker room and showers!! I have never used a shower at PF until today. After my “mini” day of beauty, relaxation and bliss I needed a shower. They were SPOTLESS!! I could not resist!!! Soap Full, Again New mats outside shower…

Wow!!

Last and MOST IMPORTANTLY JONATHAN, JAY , BETO AND CASSANDRA you guys made it real with your warm friendly knowledgeable help!!!

This should be a model Franchise for the rest of the nation as far as I’m concerned being self employed my whole life!!

Congrats on this Franchisee!!!!

Back again!!!! Saturday the 8th with Ostin Alan yet another great day!!

The place was spotless again and the staff consistently friendly and informative!!!

Thanks guys!!!

DAY 3. Sunday October 9, 2022. I was greeted today by Jesus!! Once again never a disappointment.

Friendly, outgoing, consistent staff at this PF. I’m spending a good part of my day here using all PF has to offer again!

When you come by ask if Jesus is in for any help you may need with a smile!!

I was talking with Alan today to asking him how many TVs and we counted at least 44 Flat Screens!! Great Guy Alan.

Also while we were talking Jesus came back in off the clock to work out!! Now that says A Lot!!!

Great day again...

I have been a member of PF for over 2 years now and I have had the pleasure of traveling around the country and enjoying the Black Card Benefits. I have never had any major issues with PF until today when I visited the Marsh Lane location. I brought a good friend of mine and fellow military veteran as my guest who is a current member of Lifetime Fitness for his first visit to Planet Fitness ever. I wanted to show him the best that PF had to offer so I got 2 coins and took him to the massage chairs before we worked out. The Regional Manager, Colby interrupted our massage and made us get up because my friend was not a current member. He said non members were not allowed in the Black Card area. I understand that there are rules and regulations to any business as I have also been a Regional Manager and I currently Advise a Fortune 500 company on Revenue Growth and Customer Retention. However, I cannot remember the last time I have witnessed such a poor display of customer experience, especially for a prospective customer of a direct competitor. I also have a membership at 24 Hour Fitness and today after the poor decisions on Colby's part I wanted to cancel my membership with PF and just reinvest it in a tanning or massage package since that's all I get in addition to my 24 hour fitness benefits. However, I reconsidered after the kind and courteous service I received from Isabel and Damian who know how to truly honor the customer experience and do what is right by their faithful paying members. I do not wish to be appeased or offered any type of incentives. I am only excercising my freedom of speech in hopes that the leadership learns from this experience and this type of behavior is not carried over to any future paying or prospective members. As for my friend, I am sure I'll never convince him to walk into another PF again and he will continue to pay $90 per month to receive exceptional customer service at Lifetime Fitness. Thank you Isabel and Damian your courtesy is very much...