Restaurant Y Panaderia Latina — Restaurant in Dallas

we use to love this restaurant but not anymore. First time we had a bad experience was last week when we went in and got a bad waitress. My mom asked for something in the menu and the person who was sitting us, with a bad attitude, said we don't serve that anymore. We didn't like her attitude so we left without ordering or saying anything. Today we did a phone order to pick up. When we got to the restaurant the lady taking payments said they had sold our order of tamales to someone else because they weren't sure if we were picking them up. On the phone they told us it would take 25 minutes for picked up so how did they just sold our order to someone else. So we had to wait more time for our order to be prepared and than to find out we didn't get all the tamales we order because they only had 9 left. They didn't even apologize for the inconvenience. I don't know how they still have...

Food is good but service is terrible. First time it happened I let it slide but this second time it’s a no for me. I called to make an order and she says “how can I help you” I start telling her my order and she starts talking to people in the background. I pause, and she says what can I get you, I then start telling her my order again and she does the same thing. When I arrive to pick up my food, I tell her I am picking up an order. She starts her talking and laughing with her coworker. To me, it was very unprofessional because they were talking badly about a coworker in front of me the customer. When she did decide to take my payment she did it with...

I gave it two stars because the first time I was here, the food was delicious (about a year ago) Today however, I had a terrible experience. My boyfriend’s and my food were both delivered with burnt meant. For $16 and $18 plates, I expected my food to be decent enough to eat. The worst park was the roach crawling on the floor towards my table as I was finishing up my meal( my first meal of the day, so I powered through the bitter charcoal taste , cutting as much off as possible) I was disgusted, got up and left, I was afraid I’d throw up. My boyfriend paid and we left. I’m not...