Tacon Ganas — Restaurant in Dallas

Complete and utter ripoff!!! I paid for food I didn't get, and to this date, they've done nothing about it! Avoid this place like the plague!

After confirming my order TWICE, I did not receive the additional chips I asked for (this is the 2nd time this has happened). When I called back in to ask about them, I was promised that the delivery guy would bring them back. When that didn't happen, and after I found a missed call from the store, I tried to call back in and ask why this hadn't happened, as well as to ask about the extremely poor quality of meat I found (again) on the fajita nachos I received. At this point, the restaurant supposedly (and conveniently) started experiencing "phone problems." Someone would pick up, but then no one would speak. This happened at least a dozen times over the next 2 or 3 hours. Finally, I gave up and went to the store.

When I arrived at the store, as soon as I identified myself and asked why I was being treated this way (especially since I've spent HUNDREDS OF DOLLARS at Tacon Ganas), the girl at the counter (and eventually, the delivery guy) became argumentative. When I told her about the poor quality of the meat on the fajita nachos, she insinuated that I was lying by stating that she specifically told the cook to use fresh meat on them. So, even though Tacon Ganas NEVER completed my order, it was her position that it was ME who had an integrity problem!

After it became abundantly clear that neither of these people had any customer service skills at all, nor did they care that I was extremely unhappy not only with the food, but most especially with the way I was being treated, I gave up and left.

As I advised the rude and argumentative employees at the store, from now on, anytime I see Tacon Ganas menus left out anywhere, I will be throwing them away. I will also be filing a formal complaint with the BBB, and warning as many people as I can on and off the Internet to avoid Tacon Ganas...

I ordered the 12 pack of Pollo Tacos for $11.99 through DoorDash. Something I noted during my order was that you could add a churro if you spent over $10. Not sure if this is applicable also at the restaurant, but it was much appreciated. I received a styrofoam container of 12 Pollo tacos and 3 salsa verde containers. On top of that was a separate foil pack of cilantro, onion, and a lime sliced in quarters.

I thought that the Pollo Tacos were okay; I had to add the salsa verde and the rest of the toppings for the flavor to be better. What I should have probably done is added grilled onions to see if it would increase the flavor profile. I could have probably also asked for the red salsa too. I do want to point out that if you want decent tacos that this is definitely one of the cheapest I’ve seen. The quantity was also enough for 2-3 meals! The churro was fresh, warm, and had a Dulce de Leche (caramel) filling. Definitely recommend...

When I tell you looks can be deceiving, that’s an UNDERSTATEMENT! The food is absolutely beautiful and looks delicious, but it literally has NO FLAVOR at all. There’s not even an aroma coming off the food. The meat has no marinated or grilled taste; it tastes like it’s boiled in onions, bell peppers and tomatoes with not so much as salt and pepper. I added 5 packets of salt to the meat in my to-go order, included a few slices of  the grilled jalapeno and finally the taco became palatable. The beans were almost gross and the rice tastes like it was boiled in the bean water. I love good food and I always share how delicious it is, but this was some of the worst food I’ve attempted to eat. How can you go wrong with meat? Boggles my mind. The restaurant was clean and the staff was nice enough, the food was just not good – at all! I personally will never eat...