The Honey Baked Ham Company — Restaurant in Dallas

I ordered our Christmas Ham/Turkey and Mouse Cake in November. I won't bore you with the details but HBH messed that up and we had to reorder, moving the delivery date to the 23rd. As of late morning of the 24th, we had received sides we didn't order but no ham nor turkey. Phone lines impossible to get through on, emails/chat non responsive and tracking system stating only out for delivery. I began calling local stores and found a ham/turkey at a HBH location about 5 miles from the house. I was truly grateful, paid the $90.00, oh did I mention that my order was $250.00 and went home. About an hour later, you guessed it, the meat arrives. Waiting until Monday, today and called. They said the tracking system stated it was delivered on the 23rd. I said why in the hell would I purchase another ham and turkey that will not keep and will have to be thrown out if the ham and turkey were there?! Multiple supervisors later they gave me $53 for the turkey and $10.00 back on my express shipping which I asked why if everything arrived on time...crickets. I will learn to bake my own ham and I have made it a mission to tell everyone. Not about the money, about the principal. They know their system was broken over Christmas. They know what they put people through. I assume many people were not as fortunate as myself and were not able to have ham and turkey on...

This place has the worst customer service. My husband drove all the way out to this location on 12/21 to pick up a reserved ham. The cashier told him a little after 6:30 pm that the "system was down" and that they would not be able to process any forms of payment for the hams. He asked "how am I supposed to get my ham?". They said, "just come back tomorrow". He had a coupon for $8 off a bone in ham if picked up from 12/19 to 12/21. I expected they would honor the coupon since it was their mistake/issue. My husband went back on 12/22 to pick up the ham (as they directed) and they would not honor the coupon. The supervisor on duty said to him rudely "I was here last night at 6:30 pm and our systems were NOT down".The employees here are inconsiderate. I have also been sitting on the phone for over 15 minutes trying to call the store to speak directly to the supervisor regarding this issue. Do yourself a favor and pick another location to pick...

I ordered a sliced boneless ham online for Thanksgiving and while I chose the location, their system chose the pick-up time without giving me the option. It told me to call the store to change the time. So I called and told them I wouldn't be able to pick it up until late afternoon.

Either they were too busy or didn't have the ability to look up my order, but they told me not to worry about it, that my order would be fine waiting a few hours. When I arrived, they couldn't find my order and ended up giving me a bigger/better ham so I was satisfied.

But later on, I found an e-mail that indicated I had picked up my ham around 2pm (I had not) since I didn't arrive until after 5pm.

So four stars for the ham, two stars for their inflexible online system, and three stars for the local store's ability to handle the rush...