Whataburger — Restaurant in Dallas

Whataburger is definitely a Texas staple, My favorite meal is the Patty Melt, Fries and a Dr. Pepper Malt when available, it's a seasonal thing. For Breakfast I like the Breakfast Burrito with cheese please, And the size of the large is definitely as Large as Texas. Oh and the sweet tea is my 2nd favorite drink. What I like least after visiting some Whataburger's is the long lines, cold or refried fries, and old tea that has sat too long, or too sweet, sometimes the not sweet enough tea is ok, but it tastes watered down. I switched to the Patty Melt because My burger of Choice is A Cheeseburger, Mustard Lettuce and Onions only, but even after repeating it back it comes wrong in the bag. That was too frustrating to me, especially when the meal used to be 5 bucks and now it's three times that. I'm starting to move more to the MOM and POP spots for good burgers, my new thing is the smash burger joints, These type spots still make burgers to order just like you order it. Most have fresh locally resourced veggies. The buns are cooked on both sides on the grill and not in a toaster, And the meat is not microwaved to heat up. The grill marks are real and do not have chemically smoke flavor added. I like my fries just a potato diced and sea salt, not genetically modified Frankenstein Fries with 52 chemicals in them, I want my beef to be fresh ground beef, no added dies and chemicals, I want my chicken to be chicken, no hormones and antibiotics, don't die my veggies to look fresh, we all know it's shelf stored. YEAH I remember a time when you didn't have to read the Nutritional Value of a burger, It was Real Bread, Real Meat, Real Condiments, Real Veggies and Real Cheese, and don't get me started on the fake ice creams that have no dairy in it. It's too hard trying to keep up with who is trying to feed us at a reasonable price and which places are poisonous. Let's get better, let's do better, get this right, choose People over Profits, If the franchises from California can do it and pay the employees a liveable wage,...

Now let me say that I Love Whataburger but tonights visit changed my mind. My best friend and I decided to stop here to get us something to eat and take it home. Normally the drive thru is packed and using 2 lanes but there was only one car in the right hand lane and 2 cars in front of us. We put our order in and it was pretty simple (so we thought) and pulled up to the window to pay when the young girl took our money and told us to pull around to the front door and wait for the order and we did. We sat there quite a while when the young lady brought two of our 3 drinks and went to get the other one and to check on our order. Ummm it's only 2 burgers 1 small fry and one small onion rings. While we had to wait again card were coming and going pretty quick and the walk in people got their orders and left. While we were trying to wait patiently in the truck for our order we seen a customer come back with a bag of food and one of the workers went through that bag (ours,) and was using their hands to go through our burgers. We went around to the side and my friend went in and they was going to give her the nasty food. The people leaving stated every item that we ordered. My friend told them we wanted our order to be redone and all the manager did was offer 1 dessert... really. We sat again waiting and finally got our order. We both agreed that they didn't redo our order because our burgers would not have been cold along with the greasy cold fries and onion rings. So disappointing. Stay away from this location unless they change their attitude and customer service skills. Same with...

April 2023 - Staff and food were exemplary!!

October 2022 - Update: New manager but she honored an offer I got from the previous manager to comp our next meal there. Not only that but the service was exemplary this time, Well done! I'm glad we gave them another chance.

April 2022 - Food at this location was still phenomenal but it took almost 30 minutes to get our food and we were dining in. After seeing no less than 10 cars go through the drive-thru from our booth, I finally stepped up to ask about our order and they said they were going to get it to us ASAP. 10 minutes after that and no food I finally told them I'm getting really tired of watching car after car that showed up after we arrived and driving off with their food. it turns out they hadn't even started making our food. They finally did get us our food and it was delicious but kind of bitter because of the amount of time we had to wait. We appreciate that every order is prepared fresh but we could have gone to a sit-down restaurant and probably had a lunch faster than we did at this Whataburger location. No one came to me to explain why the delay happened which was my biggest frustration. I hope somebody at Whataburger reads this review and gets back to me because I'm a veteran and we usually stop by this location after I have a procedure done at the VA Medical Center in Dallas. Next time, I'm likely to choose some other...