Starbucks — Restaurant in Danville

I had a coupon on my app for a free beverage or bakery item for my Birthday, so I stopped by to redeem it. The drive-thru line was a mile long, so my son and I decided to go inside. There was no line at the counter which was great! I got a venti Sugar Cookie Latte which is one of their holiday offerings for this year. My husband and son both got venti Mocha mint Frappuccino's. There were quite a few people at the tables, and about 4 or 5 employees. The cashier was friendly. The counters were dirty, and unstocked, and the vacant tables were also dirty. I went out to the car to wait, as I was feeling unwell, and my son waited for our order. We waited... and waited... and waited. Apparently the majority of the people at the tables were all waiting on orders. We had an appointment to service our car, and we were going to be late. Finally we got our beverages. I have had the Sugar cookie several times both hot, and cold. This one was weak and watery with hardly any flavor at all. They have now started wrapping their lemon loaf in cellophane, which I like. It's a hit or miss situation with Starbucks depending on the location. This...

The customer service at this location was very poor. I took my daughter to this location because she really loves Starbucks. When we got there no one was in line but she did not know what she wanted so we stepped aside and let the lady behind us order. She received her order in a timely manner. Then we ordered but to mention there was someone else behind us. They ordered then two more couples came in and ordered. Tell me why everyone else received their drinks before my daughter and we ordered before them. So I informed the lady who was mixing for to go orders that we had been skipped. She addressed me with an attitude asking What is it? For one I should not have to tell you if my order was put in how the others were put in. After my daughter FINALLY got her drink there was no type of I apologize for the wait or anything. We will not be returning to this location again. And to put it out there I really do feel some type of way because we were the only African American customers in that store in that day. If I could I would give...

So between the location on Mall Dr and Piney Forest Rd I am pretty frequent flyer. I grab several cups a week as well as gift cups of happiness throughout each week however this week that all Changed. I had went in the Mall Dr location to work on a few things but it didn’t quite go as planned. After sitting my bag down I went to grab a cup Of water, with grabbing a coffee on the way out in mind however I was told that by Lauren or Laura that I had to make a purchase first.

Now I doubt that a cup of water would break the Starbucks bank account however I was told that I would have buy somthing before they could issue me a cup of water. I simply wanted to work for a little bit while enjoying a cup of water while looking forward to my White Chocolate Mocha for the drive.

Although very inconvenient, this was a confirmation that I should either support local Coffee shops or perfect my cup.. nevertheless I’m done with Starbucks, you’ve gotten too big for your britches I’ll just take my...