ABSOLUTELY STAY AWAY FROM YELLOW CHILLIES DANVILLE FOR CATERING. THEY ARE NOT A RELIABLE PARTNER. YOU HAVE BEEN WARNED. If your special day matters to you, do not use them. Seriously, read the bad reviews online.
They completely ruined our event on April 20th, 2025. It's been a week and I still can't believe they single handedly ruined our special moment which arrived after 4 years. Everything was set, but they showed up two hours late, i.e., around the time we were closing the event when most of our guests had started leaving. The Yellow Chillies team had completely forgotten about our event – simple as that – but lied through their teeth when asked when the food was arriving. It arrived two hours late because it was never cooked in the first place and was an afterthought once we called to check on where the food was. As you would expect, there was an internal blame game; everyone from the staff tried to mislead us from the start. There were early red flags I had noticed which we chose to ignore while locking in with Yellow Chillies – like two of the catering managers both trying to milk as much cash as they could – both had different rates for everything. They don't have any rate card, just whatever they can squeeze out of you for an incompetent, terrible experience. The food was also cold, name tags for the food were missing, and the staff didn't even know what they were serving – they had to call someone to find out! WITH KIDS EATING, THAT'S A HUGE RISK. They messed up big time and didn't even seem to care. A lot of parents with kids did not prepare food as we had indicated dinner would be served, but they had to go back and cook at night due to this. The responsible manager wouldn't answer our calls. This caused so much stress for me and my family. I missed my child's special day, which was a big milestone for us after 4 years of family struggle. Don't just trust celebrity chefs like Sanjeev Kapoor. Check the reviews (we didn't!) and spend your money wisely. This kind of experience isn't worth it. YOU HAVE BEEN WARNED.
When they finally arrived, they just had empty containers and kept lying about when the food would come. All our guests said they'd never use them either. Yellow Chillies thinks they can ruin your day and just give you money back – but IT'S ABOUT MEMORIES AND HOW YOU LOOK TO YOUR GUESTS. YOUR REPUTATION IS ON THE LINE. IT'S MORE THAN JUST MONEY. The management and staff are thoroughly unprofessional - one contact from TYC said "We are also humans and errors happen" - Yes, this was one of the defenses.
They say they're a fancy restaurant, but they're really not. The staff, from the owners to the people serving, are unprofessional. PLEASE SAVE YOUR DAY, TIME, MONEY, AND YOUR PEACE OF MIND – DO NOT USE YELLOW CHILLIES DANVILLE. Give the smaller restaurants a chance - not everything that's pricey has value. We learnt our lesson, you...
Read moreWe had a private event for a post-wedding dinner a couple weeks ago for about 40 people and we were NOT happy with the service. The food was good and I think the guests overall enjoyed, but as the event host, it was not a good experience and I would NOT recommend having an event here. The manager was communicative up until you paid the deposit, and then he wasn’t as responsive and had to contact him multiple times and ways before getting a reply. If I hadn’t followed up with him, our menu would have been incorrect. He said he would have things setup a certain way, but my friend had to rearrange things when we got there. He never even came to introduce himself to me as the event host at the dinner but was walking through the dinner multiple times. They did not have the included welcome drink served in a timely manner, and brought it out only after the waitress came to take drink orders (which were not included and I paid for by the drink). This was shady since they were just trying to get us to buy more drinks. People ordered (and I had to pay for) what would have been the included welcome drink. they kept pushing drinks on us all night but they rushed us through eating the food. They took the appetizers away while people were still eating them. They said they did “last call,” but there was no need to ask for last call when it’s a private event and people are clearly still eating. The trays of food were still full!! They did the same for dinner-rushed us through and cleaned up the food by 8 when we had the room until 10. When I told the manager, he was pretty rude and didn’t want to accommodate. He made some excuse that the food would burn- you should fix that problem them instead of rushing guests to eat. They wouldn’t let us take the food we paid for home at the end, and only gave us one container of each dish when there was plenty of leftovers that would be thrown away otherwise. When it came time to cut the cake, they had absolutely NO idea how to cut it. They also didn’t have it setup like they said they would. They brought in a bare table from the patio at the last minute to accommodate the cake. One woman on the staff literally grabbed the knife from my sister’s hands and proceeded to destroy the cake. She didn’t even slice it—just cut out massive clumps. People looked at it in horror. The staff was overall friendly and tried their best but kept making references that they were “following orders” since they knew they were rushing. Two women came up to either my mom or me multiple times asking for a personal tip (while we were still in the middle of the dinner)! Overall, the food was tasty but not worth the experience. It was pricey too. Over $100/person, and half our guests didn’t...
Read moreIf I could give NEGATIVE STARS to this restaurant, I would, due to the ABSOLUTE NEGLIGENCE AND BLATANT DISREGARD of the kitchen staff for people with SEVERE NUT ALLERGIES!!. Despite several warnings and even ordering food off the supposed "nut-free" menu, children in my daughter's birthday party got severe anaphylactic nut allergy reaction AT THE RESTAURANT WHILE EATING. The parents had to give the kids Benadryl immediately at the dinner table and then administered Epi-pens in the car while they rushed the kids to the ER!!! They spent the rest of the evening into the early morning receiving treatment to reverse the severe systemic reaction.
When the reactions first began, we were terribly confused; One child's tongue started to swell. Another started to feel nauseous. We had specifically warned multiple wait staff to ensure that there were absolutely no nuts or even cross contamination. The waiter even brought out a nut- free specific menu where we ordered separate dishes for the children with allergies.
As the parents started to administer Benadryl I went to the head manager and asked about the nut content. He adamantly denied any cross contamination or any nuts in the dishes. He never once apologized but kept denying cross-contamination. I finally insisted that he go to the back kitchen to figure out what happened and he finally agreed. While waiting forever for him to return, my daughter looked down at the plate that the children had been eating from. Sure enough, crusted chopped nuts SMOTHERED all over the dish they were eating!!
By then, the children had been whisked to the ER and the rest of the party were left stunned and confused. When I confronted the manager with the plates of half-eaten nut-covered food, he finally apologized profusely and acknowledged the grave mistake that had happened in the back kitchen. Apparently the order ticket had been noted as severe nut allergy, but when the dish came out for final plating, the kitchen staff disregarded the notice and plated the final dish with nuts anyway.
What happened here at Yellow Chilli was an example of a complete breakdown of communication and disregard for protocol for severe food allergies. The family involved in our situation is used to eating out. They appropriately warn wait staff of the severe allergies; they go to all types of restaurants and have never encountered such negligence. This is a high-end family friendly restaurant where patrons are supposedly catered to with vegetarian and nut free options. In the end, none of that mattered except the children who are now psychologically scarred from eating Indian...
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