Dunkin' — Restaurant in Daphne

I preordered a dozen donuts (5 hours beforehand) & the bagel bites. When I showed up, they was out of bagel bites. No big deal, i didn’t need them anyway. I’ll just get a refund. With an attitude, one of the ladies said “you need to do that with the app.” So I said no big deal (again) I can do that. I stand there for 10 minutes while one of the girls stands at the counter, having a chat on the phone with a man (not work related) & the other just seems to be wandering around doing nothing. I thought they was fixing the box of donuts I was waiting for. 10 minutes later, she rips the receipt off the counter & again, with attitude, states they’re out of 10 of the 12 donuts I preordered.

The customer service was the worst I have ever experienced & I try to give people grace - but they were awful. The attitude, the communication, the service.

Being out of donuts wasn’t an issue, I could’ve come back or just cancelled it all together & been on my way. How i was treated as a customer from the second I walked in, to the second I walked out was the issue.

0/10 do not recommend this Dunkin’. We sure...

Placed a mobile to go order 10 minutes before I arrive to the store when I got there the man over the intercom said it just came through 30 seconds ago I don’t know if it’s just the app glitching or what but the guy had so much attitude coming through the intercom. When I pulled up to the window, he still had an attitude and said give mobile orders five minutes after you placed them and I had placed it 10 minutes prior and I had told him that I also said I don’t appreciate your tone. You had one over the intercom and you have one now and he proceeded to argue about it. I said I had placed my order 10 minutes ago and he slammed the door in my face and said get out of the drive-through while I hadn’t gotten my other item and the lady came over and gave me my drink and tried to absolve it but there is no absolving horrible customer service when it happens multiple times I’ve had problems with the store several times and I only go to it when I...

If I could give 0 stars I would. Every experience something has been wrong. One time, my coffee was watered down. Two days in a row I ordered a hazelnut latte and got an original instead. If you're out of hazelnut let me know and I'll happily pick a different flavor, but don't leave me with a flavorless latte! Also one particular employee has judged me for getting shots of espresso in my coffee "you need to get some sleep" and "you know you can't live like this forever". 1. You're NOT my mom, 2. You're not my doctor and 3. You have no idea what my life is like. I am a nurse and work long 12 hour shifts, I am a masters student as well as having a chronic illnesses that causes fatigue. Just let me have my coffee and go on with my day! I always chose dunkin because I would get a consistent tasting latte for an affordable price. Unfortunately that is not true at this location and I will have to find a different...