Culver’s — Restaurant in Darien

My father and I frequent this location about once a week. Most visits, everything is as expected...nothing terrible - nothing exceptional, which is really all we expect. Our visit today at about 4:15 p.m. wasn't very good. I should first say that the guy who took our order was terrific. Very nice, professional and patient. I got a glance at his name tag and I think it was Christopher? He didn't quite get the order right but otherwise this is a guy who I would hire in a heartbeat.

After ordering and getting our drinks we went to go look for a place to sit and it seemed like table after table after table was messy from the previous occupants. There was varying degrees of mess from wrappers and food spillage on a few tables to two tables that look like there was an all-out food fight. So there were five or six tables that were filthy.

When we finally settled on a table, it was directly adjacent to a Culver's employee who was sitting down eating. Now, I have no idea when it became acceptable in restaurants for people to watch videos on their phones with the volume up, but this is what was happening with this Culver's employee. We were trying to have a discussion and it's so distracting with the clash of overhead music and sound coming from this guy's phone, it really affected our visit.

When the food finally came, the order was incorrect. It's the second time in a row that my dad has very clearly asked for the pot roast dinner and the second time in a row that he has received a pot roast sandwich. Maybe it's time to have the cashiers start asking customers specifically if they want the sandwich or the entire dinner with the sides so that is clear to them what to punch into the register. In and of itself, this would not have been as big of an issue because the cashier was such a good guy, but compounding this issue with the atmosphere problems, it really made for an overall...

Cheapest diet plan ever.

Let me start by saying Culver's was my favorite place to get fast food at. They even offer gluten free buns which means I can have burgers again. They were basically the last hope of comfort food where I feel guilty about eating 40 minutes later.

Well, today I spent $4.69 to patiently wait 40 minutes for an order to never come. I ordered a chocolate concrete mixer with Andes mints. No one was in front of me and one car was behind me when I ordered. Shouldn't take too long, right? Nope. Car after car got their orders all ranging in size and complexity. Probably 20+ cars by the end of it all. As I started to type this review after 30 minutes of waiting they started to mock me by handing out chocolate mixers to the car directly behind me. Teasing me into lowering my window multiple times only to be rejected like getting ghosted after going on multiple dates with a girl. They never even came to my car to tell me why it was taking so long. I never got my order as I got fed up with waiting and left.

However, the good news. I was able to learn in these 40 minutes. I waited 40 MINUTES for a mixer that I never got. Guess I'm pretty patient. Maybe I should stop eating this unhealthy food. The girl that I gave my shirt to wear for an event won't give it back to me ever. Fast food is overrated. Maybe I should go on that run that I've been delaying to do today now that I don't have all that junk entering my mouth

All in all, keep the money. Paying to learn that Culver's isn't worth my time and health anymore is way cheaper than buying into a diet plan. They both would say the same thing. DON'T EAT AT CULVER'S. It's just that one only cost me $4.69.

Oh since I'm pretty mad that I didn't get the order I ended up going on a run to blow off some steam. $4.69 is paying off in...

Unfortunately, I had my second unsatisfactory experience with this location. I requested a 3-scoop flavor of the day (turtle) and a 1scoop sundae with chocolate sauce (not hot fudge). I asked a question about the chocolate in the turtle custard and was told that there is no chocolate in their turtle??? The person who took my order was abrupt and seemed impatient.

When I got to the window I was given a small serving of “Turtle” (definitely NOT 3 scoops) which consisted of vanilla custard with a tiny bit of caramel and a few pecan pieces. There were no chocolate pieces and it looked nothing like the Turtle pictured on their website, nor what I’ve been served at other Culver's locations!

Further, I was also handed a scoop of chocolate ice cream instead of a chocolate sundae? When I advised that I had not ordered a scoop of chocolate, the young man at the window argued with me?! He insisted that he was looking at the order and it was correct??? I had to explain that I knew what i had ordered and the order had been taken incorrectly! He finally took back the cup of chocolate ice cream and gave me a scoop of vanilla with chocolate sauce.

I guess at this location, there is no cherry on a sundae, no chocolate pieces in a turtle, and employees are not trained to be helpful nor polite...